二、流程图绘制基本方法和工具 .................................................................................................. 11
（一）框图 ....................................................................................................................................... 11
（二）纵向流程图 ......................................................................................................................... 12
（三）LOVEM 图 .......................................................................................................................... 12
（四）Design Flow 图 .................................................................................................................... 13
（五）BLOVM 图 ......................................................................................................................... 14
第三章 流程推行方法工具 ................................................... 15
一、流程推行需求评估 ..................................................................................................................... 15
二、流程推行步骤 .............................................................................................................................. 15
三、流程宣传基本方法 ..................................................................................................................... 16
四、流程演练与流程试运行方法工具 ......................................................................................... 16
（一）流程演练 .............................................................................................................................. 16
（二）流程试运行 ......................................................................................................................... 16
第四章 流程运营方法工具 ................................................... 18
一、流程绩效管理基础方法工具 .................................................................................................. 18
（一）通过流程承接组织绩效的方法及工具 ....................................................................... 18
（二）流程绩效目标的关注点 .................................................................................................. 19
（三）流程绩效指标测评的方法及工具 ................................................................................ 20
二、流程监控基础方法和工具 ....................................................................................................... 21
（一）流程日常监控注意事项 .................................................................................................. 21
