XX 公司 IBM 服务器及相关存储设备维保方案
目 录
前言.....................................................................................................................................................3
项目背景及需求.................................................................................................................................3
一、服务方案制定原则.....................................................................................................................3
二、保修服务内容及标准.................................................................................................................4
1) 故障排除.........................................................................................................................4
2) 定期巡检.........................................................................................................................4
3) 培训.................................................................................................................................4
4) 增值服务.........................................................................................................................4
服务标准.............................................................................................................................5
三、服务实施细则.............................................................................................................................5
1) 前期工作.........................................................................................................................5
2) 故障预防建议................................................................................................................6
3) 故障排除.........................................................................................................................6
4) AIX 常用故障诊断技术.................................................................................................7
5) 巡检.................................................................................................................................9
6) 备份与恢复策略............................................................................................................9
7) 项目实施计划..............................................................................................................12
8) 工作结果与工作报告..................................................................................................12
四、服务保障措施...........................................................................................................................13
1) 备件保障.......................................................................................................................14
2) 本地化服务..................................................................................................................14
3) 组织及人员保障..........................................................................................................14
4) 安全条款.......................................................................................................................16
5) 巡检...............................................................................................................................17
6) 服务监督.......................................................................................................................17
五、应急预案...................................................................................................................................17
1) 备机替换.......................................................................................................................17
2) 紧急调用工程师..........................................................................................................18
3) 紧急调用备件..............................................................................................................18
4) 紧急调用第三方资源..................................................................................................18
5) 远程诊断.......................................................................................................................18
六、金支点在本项目中的优势.......................................................................................................19
1）悠久的服务历史.........................................................................................................19
2）切实有效的服务保障方案.........................................................................................21
