Implementaing ITIL-Configuration Management,Chapter 7. Chapter 7...

A significant step in deploying configuration management is selecting and implementing the best possible tools. The requirements documented during planning will determine the best tool for your situation. This chapter describes the three categories of tools available, and then considers some of the key tool characteristics that make certain tools more attractive than others for your particular situation. At the end of the chapter is a description of a simple method for evaluating configuration management tools and choosing the one that best meets your needs.