Robin Yearsley: Great – So Randy why don’t you start by telling everyone a
little bit more about yourself, your ITIL experience and what you would like
to make sure happens on the call.
Randy Steinberg: Ok, you know I always chafe a little bit at being called ‘the
ITIL expert’, I don’t claim any great expertise but I have being working with
ITIL in systems operations probably for well over 25 years now in
companies around the entire world. A lot of the advice and observations
I’d bring are pretty much taken from the real world in terms of things I’ve
seen - some things have worked and some things haven’t worked.
My interest in ITIL came about maybe five, six years ago with the idea
being that IT simply can’t continue to operate the way it has. We’ve done
ITIL implementation types of projects for many, many years, but it wasn’t
until version 2 of ITIL came out – and the best way I’ve heard this put is -
that it’s “ITIL in a can” – that somebody actually took all the processes,
procedures and ways of operating and put it into one nice cohesive
framework. The OGC packaged it all up nicely, put a ribbon around it and
now we can point to it with an acronym which IT likes to call “ITIL”.
Basically we can point to that and say here’s a set of best practices on
how you should operate and as a result of that, that’s where my interest
has been.
If I step back for a second and look at the very big picture - the focus of
any IT infrastructure operations group is literally to protect the investment
that the company has made in their software solutions, their applications,
and all those IT solutions that they’ve spent money on.
If they can’t deploy those and they can’t operate them day to day - then
the investment they’ve spent on it all is basically wasted.
Now the reason I say that is because in looking at a lot of companies over
the last six-to-seven years, even further beyond that, I’ve just seen
staggering amounts of money that has gone down the drain due to IT
initiatives and projects that just flat out failed because they couldn’t
operate what they’ve actually built!
It may sound a little ridiculous but it happens so frequently, and the dollars
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ITIL Implementation Strategies
(c) IT Service Success 2006.
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