How it was…..
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Travelers went automatically to a travel agent for a ticket
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Travel agents then phoned the airline about a specific
flight on a specific date
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Fares were the same on each flight with each airline
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Reservations staff retrieved index-card for that flight/date
from a Lazy Susan (revolving tray with index cards)
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Sometimes they had to view a reservations board with
binoculars!
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Then the travel agents request could be answered!