目 录
目 录 ............................................................................................................................2
一、 服务概述 ..............................................................................................................5
1。 硬件保修服务.................................................................................................5
2. 远程技术支持服务............................................................................................5
3。 现场技术支持服务.........................................................................................6
4. 回访服务......................................................................................................6
5. 现场巡检服务....................................................................................................6
二、 公司简介 ..............................................................................................................7
1。 公司简介.........................................................................................................7
三、 服务器设备维保服务 ..........................................................................................8
1。 切实有效的服务保障方案概述.....................................................................9
2。 服务方案设计原则.......................................................................................10
2.1 业务为中心: ........................................................................................10
2.2 重在措施: ............................................................................................10
2.3 追求最佳性价比: ................................................................................11
3. 保修服务内容及标准......................................................................................11
3.1 故障排除 ................................................................................................11
3。2 定期巡检..............................................................................................11
3。3 培训......................................................................................................11
3。4 增值服务..............................................................................................12
3。4.1 咨询服务: ...............................................................................12
3.4.1.1 系统升级、扩充 .................................................................12
3。4.1。2 协调工作 .......................................................................12