Unit2 Communication skills Lecture 2 learn to listen 脚本.doc.pdf
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大学英语（二）
——
社会
篇
Unit2 Communication skills
Lecture2 Learn to listen
Being a good listener can help you to see the world through the eyes
of others. It enriches your understanding and expands your capacity for
empathy. It also increases your contact with the outside world by helping
you improve your communication skills.
So in the reading part, we will learn how to be a good listener.
Our teaching aims are:
1. To learn the importance of listening during communication.
2. To learn how to be a good listener.
Ⅰlead-in
Firstly, let’s listen to a conversation.
From the listening , we can see the manager received Ms White
’
s
complaint .If you were the manager, how you would deal with Ms White
’
s complaint. Maybe you will
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