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IT运维流程-配置管理流程设计说明书dr.doc
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IT运维流程-配置管理流程设计说明书dr.doc
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配置管理流程设计说明书
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共 67 页
- 2 -
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共 67 页
- 3 -
目录
目录................................................................................................................................................................................................3
1 综述 .......................................................................................................................................................................................6
1.1 设计目的 .......................................................................................................................................................................6
1.2 适用范围 .......................................................................................................................................................................6
1.3 相关术语 .......................................................................................................................................................................6
2 配置管理流程设计 ...............................................................................................................................................................7
2.1 流程目的 .......................................................................................................................................................................7
2.2 流程主要内容 ...............................................................................................................................................................7
2.3 与其他流程的关系 .......................................................................................................................................................8
2.4 关键角色、职责定义 ...................................................................................................................................................8
2.4.1
配置管理员
...........................................................................................................................................................8
2.4.2
配置经理
...............................................................................................................................................................9
2.4.3
配置管理流程负责人
...........................................................................................................................................9
2.4.4
流程角色与人员对应表
.....................................................................................................................................10
2.5 执行原则 .....................................................................................................................................................................11
2.5.1
常规原则
.............................................................................................................................................................11
2.5.2
流程关联原则
.....................................................................................................................................................12
2.5.3
控制原则
.............................................................................................................................................................12
2.5.4
审核原则
.............................................................................................................................................................12
2.5.5
保密原则
.............................................................................................................................................................13
2.6 CMDB 设计策略 ........................................................................................................................................................13
2.6.1
配置项层次设计和命名规则
.............................................................................................................................13
2.6.2
配置项间的关系
.................................................................................................................................................14
2.7 流程相关定义 .............................................................................................................................................................15
2.7.1 CI
的通用属性
........................................................................................................................................................15
2.7.2
配置项状态
.........................................................................................................................................................17
2.7.3
配置项审核
.........................................................................................................................................................17
2.7.4
配置项的删除状态
.............................................................................................................................................18
2.7.5
配置项所属系统
.................................................................................................................................................18
2.7.6
厂商
.....................................................................................................................................................................19
2.7.7
集成商
.................................................................................................................................................................19
2.8 流程概要设计 .............................................................................................................................................................20
2.9 流程详细设计 .............................................................................................................................................................21
2.9.1
(
200.1
)配置管理策略的制定
............................................................................................................................21
2.9.2
(
200.2
)配置项定义和标识
................................................................................................................................21
2.9.3
(
200.3
)
CMDB
初始化
.......................................................................................................................................22
2.9.4
(
200.4
)
CMDB
控制和维护
...............................................................................................................................23
2.9.5
(
200.5
)
CMDB
审核和回顾
...............................................................................................................................24
2.9.6
(
200.6
)定期生成配置管理报告
........................................................................................................................25
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共 67 页
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2.10 关键衡量指标 .............................................................................................................................................................25
2.11 主要报表 .....................................................................................................................................................................26
2.11.1
配置项审核及变化状态报表
.............................................................................................................................26
3 附件 A: CI 属性设计..........................................................................................................................................................27
3.1 服务器 SR ...................................................................................................................................................................27
3.1.1
小型机(
EPS
)
..................................................................................................................................................27
3.1.2 PC
服务器(
SPC
)
.................................................................................................................................................28
3.2 存储设备 RD ..............................................................................................................................................................29
3.2.1
磁盘阵列(
RAD
)
.............................................................................................................................................29
3.2.2
磁带库(
TAP
)
..................................................................................................................................................30
3.2.3
其他存储设备(
OTR
)
.....................................................................................................................................31
3.3 网络 NW .....................................................................................................................................................................32
3.3.1
交换机(
SWT
)
.................................................................................................................................................32
3.3.2
路由器(
RUT
)
..................................................................................................................................................34
3.3.3
防火墙(
FRW
)
.................................................................................................................................................35
3.3.4 VPN
网关(
VPG
)
.................................................................................................................................................36
3.3.5
安全网关(
SEG
)
..............................................................................................................................................37
3.3.6
链路(
LNK
)
......................................................................................................................................................38
3.3.7
其他网络设备(
OTN
)
.....................................................................................................................................39
3.4 终端 TR .......................................................................................................................................................................40
3.4.1
台式机(
COM
)
................................................................................................................................................40
3.4.2
笔记本(
NTB
)
.................................................................................................................................................41
3.4.3
字符终端(
CTR
)
..............................................................................................................................................42
3.4.4
图形终端(
GTR
)
..............................................................................................................................................43
3.5 外设及其他 PR...........................................................................................................................................................44
3.5.1
外设(
DDV
)
.....................................................................................................................................................44
3.5.2
机房(
DCE
)
......................................................................................................................................................48
3.5.3
其他(
OTR
)
.....................................................................................................................................................49
3.6 软件 SW......................................................................................................................................................................50
3.6.1
应用软件
APP.....................................................................................................................................................50
3.6.2
系统软件
SYS .....................................................................................................................................................54
3.7 文档 DC.....................................................................................................................................................................58
3.7.1
管理文档(
ADC
)
.............................................................................................................................................58
3.7.2
技术文档(
TDC
)
..............................................................................................................................................58
3.7.3
维护文档(
ODC
)
.............................................................................................................................................59
3.7.4
工程文档(
PDC
)
.............................................................................................................................................60
3.7.5
合同(
CRT
)
......................................................................................................................................................60
3.8 应用系统 AP...............................................................................................................................................................61
3.8.1
应用系统名称(
API
)
.......................................................................................................................................61
3.8.2
应用系统模块(
APM
)
.....................................................................................................................................62
3.8.3
其他应用(
APO
)
.............................................................................................................................................63
4 附件 B: CI 关系对照表......................................................................................................................................................63
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共 67 页
- 5 -
5 附件 C: 厂商和集成商名称标准 ......................................................................................................................................66
5.1 厂商名称标准 .............................................................................................................................................................66
5.2 集成商名称标准 .........................................................................................................................................................67
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