目录
目录................................................................................................................................................................................................3
1 流程目的 ...............................................................................................................................................................................7
2 流程主要内容 .......................................................................................................................................................................7
3 与其他流程的关系 ...............................................................................................................................................................8
4 关键角色、职责定义 ...........................................................................................................................................................8
4.1 变更请求者 ...................................................................................................................................................................8
4.2 变更主管 .......................................................................................................................................................................9
4.3 变更经理 .......................................................................................................................................................................9
4.4 变更委员会变更委员会（CAB）、紧急变更委员会 E 变更委员会（CAB） ......................................................10
4.5 变更实施人员 .............................................................................................................................................................11
4.6 变更管理流程负责人 .................................................................................................................................................11
5 执行原则 .............................................................................................................................................................................12
5.1 常规原则 .....................................................................................................................................................................12
5.2 流程关联原则 .............................................................................................................................................................12
5.3 变更实施记录原则 .....................................................................................................................................................13
5.4 变更分类执行原则 .....................................................................................................................................................13
5.5 审批上报原则 .............................................................................................................................................................13
5.6 所有权原则 .................................................................................................................................................................13
5.7 变更通知原则 .............................................................................................................................................................13
5.8 紧急变更处理原则 .....................................................................................................................................................13
5.9 变更测试原则 .............................................................................................................................................................14
5.10 变更文档控制原则 .....................................................................................................................................................14
6 流程相关定义 .....................................................................................................................................................................14
6.1 变更信息项 .................................................................................................................................................................14
6.2 变更来源 .....................................................................................................................................................................19
6.3 变更类型 .....................................................................................................................................................................19
6.4 变更是否中断业务 .....................................................................................................................................................20
6.5 变更是否需要测试 .....................................................................................................................................................20
6.6 风险等级 .....................................................................................................................................................................20
6.7 变更所属系统类型 .....................................................................................................................................................21
6.8 变更分类 .....................................................................................................................................................................23
6.9 是否启动总公司审批或备案 .....................................................................................................................................24
6.10 变更状态 .....................................................................................................................................................................24
6.11 回顾代码 .....................................................................................................................................................................27
6.12 变更结束代码 .............................................................................................................................................................27
6.13 变更实施单信息项 .....................................................................................................................................................28
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