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埃森哲-部署云计算——期待与现实
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埃森哲-部署云计算——期待与现实
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PERSPECTIVES ON CLOUD OUTCOMES:
EXPECTATION
VS. REALITY
A Global Survey of
IT Executives
2
The move to Cloud is well underway
and accelerating.
With 77% of enterprises reporting that they have at least one application
or a portion of their enterprise computing infrastructure in the cloud
1
and
worldwide “whole cloud” spending predicted to reach $565B by 2021
2
,
business has come to understand the value cloud offers. Yet despite the
opportunity Cloud presents to enable innovation, drive business agility,
streamline operations and reduce costs, many companies are struggling
to capture the benets.
Accenture surveyed 200 senior IT executives (CIOs, VP/Directors of IT, VP/
Directors of Cloud) from companies around the world annually to discover
to what extent those leveraging cloud have achieved the expected benets
and their level of satisfaction with these achievements. Four dimensions of
cloud outcomes were considered—cost savings, speed to market, business
enablement, and improved service levels. We then asked IT leaders to
identify the greatest barriers in their organizations to fully exploiting the
promise of cloud.
The blind survey was conducted with 200 companies having revenues
in excess of $1 billion annually across 10 industries in eight countries.
1
“State Of Enterprise Cloud Computing, 2018”, Louis Columbus, Forbes.
https://www.forbes.com/sites/louiscolumbus/2018/08/30/state-of-enterprise-cloud-
computing-2018/#397993c5265e
2
IDC MARKET FORECAST: Worldwide Whole Cloud Forecast, 2017–2021. December 2017.
3
Achieving the full impact
of cloud is a Journey
Like most new technologies, capturing the intended benets of cloud takes time;
there is a learning curve inuenced by many variables. Most companies report
having achieved some measure of their expected outcomes with 4% of those
surveyed indicating they have not achieved their goal. While the vast majority
of companies cite achieving some level of their desired outcomes, on average
only 35% of companies report they have fully achieved their expected outcomes
across the four categories of cost, speed, business enablement and service
levels (Figure 1). Further nuances appear as one starts to breakdown the results
by degree of cloud adoption and the type of cloud model employed.
Figure 1: Percent of respondents reporting they have “fully achieved”
their expected cloud outcomes
Results Fully Achieved
60%
50%
40%
30%
20%
10%
0
Overall
Just
Starting
Moderate Heavy Private Public Hybrid
Cost Speed Bus. Enablement Service Levels
Nearly two thirds of companies report they
have not achieved expected cloud benets.
4
Cloud Adoption
Cloud Model
Company Size
When considering the results based on the degree of cloud adoption,
the survey shows that those companies most heavily “in the cloud” are
signicantly more likely to report having achieved their intended cloud
outcomes. Yet, less than 50% of these companies recount full achievement
of expected results.
For companies only moderately adopting cloud or early in their
journey (1 year or less), realizing the full benets of cloud are less likely.
Generally, 30% or less report having achieved the desired outcomes,
and for companies just starting, achieving their speed-to-market goals
is particularly challenging with only 18% accomplishing their goal.
Similarly, the cloud model employed by organizations appears to have
an inuence on their ability to capture expected cloud results. Companies
employing private clouds tend to lag their counterparts employing public
cloud or hybrid models when it comes to fully achieving expected outcomes
(28% vs. 42% and 38% respectively). While private cloud users seem to
struggle more generally, they are most challenged in achieving desired
cost saving and service level improvements. More than half of public
cloud users (54%) report having captured their cost saving goals, yet
only 28% have experienced their anticipated speed-to-market benets.
This survey looked at company size according to revenue in three
categories—revenues of $1-$5 billion, $5-$10 billion, and those in
excess of $10 billion. There were not signicant differences based
on company size, with full achievement of benets falling on average
between 33-36%. The most notable deviation related to large companies
and service level improvements where only 28% respondents claim full
achievement of expected benets, though 98% of these companies
reported at least partially achieving their objectives.
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