IS
O 9241-210:2010(E)
© ISO 2010 All rights reserved
iii
Co
ntents
P
age
Fo
reword ............................................................................................................................................................iv
I
ntroduction........................................................................................................................................................vi
1
S
cope ...................................................................................................................................................... 1
2
T
erms and definitions ...........................................................................................................................1
3
Rationale for adopting human-centred design...................................................................................4
4
Principles of human-centred design ...................................................................................................5
4.1
Gen
eral ...................................................................................................................................................5
4.2
T
he design is based upon an explicit understanding of users, tasks and environments.............5
4.3
Us
ers are involved throughout design and development.................................................................6
4.4
T
he design is driven and refined by user-centred evaluation ..........................................................6
4.5
The process is iterative.........................................................................................................................6
4.6
The design addresses the whole user experience ............................................................................7
4.7
T
he design team includes multidisciplinary skills and perspectives ..............................................8
5
P
lanning human-centred design..........................................................................................................8
5.1
Gen
eral ...................................................................................................................................................8
5.2
Re
sponsibility ........................................................................................................................................8
5.3
Co
ntent of plan ......................................................................................................................................9
5.4
I
ntegration with project plan ................................................................................................................9
5.5
Timing and resources ...........................................................................................................................9
6
Hum
an-centred design activities .......................................................................................................10
6.1
Gen
eral .................................................................................................................................................10
6.2
Und
erstanding and specifying the context of use ...........................................................................11
6.3
S
pecifying the user requirements .....................................................................................................12
6.4
Pro
ducing design solutions ...............................................................................................................14
6.5
Evaluating the design .........................................................................................................................16
7
Sustainability and human-centred design ........................................................................................19
8
Con
formance .......................................................................................................................................19
A
nnex A (informative) Overview of the ISO 9241 series ...............................................................................21
A
nnex B (informative) Sample procedure for assessing applicability and conformance .........................22
Bib
liography......................................................................................................................................................32
