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Oracle iStore Quick Reference Guide Release 11i
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Oracle iStore Quick Reference Guide Release 11i Part No. B13550-01
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Oracle® iStore
Quick Reference Guide
Release 11i
Part No. B13550-01
March 2004
Oracle iStore Quick Reference Guide, Release 11i
Part No. B13550-01
Copyright © 2003, 2004, Oracle. All rights reserved.
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iii
Contents
Send Us Your Comments
................................................................................................................... ix
Preface
............................................................................................................................................................ xi
How To Use This Guide ....................................................................................................................... xi
Other Information Sources .................................................................................................................. xii
Training and Support......................................................................................................................... xvii
Do Not Use Database Tools to Modify Oracle Applications Data .............................................. xviii
About Oracle ........................................................................................................................................ xix
Your Feedback...................................................................................................................................... xix
1 Introduction to Oracle iStore 11i
1.1 Oracle iStore 11i Overview .................................................................................................. 1-1
1.2 Oracle iStore Overview and Key Features......................................................................... 1-3
1.2.1 Site Administration Application.................................................................................. 1-4
1.2.2 Catalog Management..................................................................................................... 1-5
1.2.3 Content Management .................................................................................................... 1-6
1.2.4 Site Reports and Bins..................................................................................................... 1-6
1.2.5 Automated User Communications.............................................................................. 1-7
1.2.6 Background Data Management ................................................................................... 1-7
1.2.7 User Management, Self-Service Registration, and Customer Information ........... 1-7
1.2.8 Globalization and Localization Support..................................................................... 1-8
1.2.9 Interactive Selling and Ordering Options .................................................................. 1-9
1.2.10 Order Management and Fulfillment ......................................................................... 1-10
1.2.11 Marketing and Customer Tracking ........................................................................... 1-10
iv
1.2.12 Business Objects, Components, and Processes ........................................................ 1-10
1.3 New in this Release ............................................................................................................. 1-11
1.3.1 Extensible Self-Service Framework............................................................................ 1-12
1.3.1.1 Site Management Framework ............................................................................. 1-13
1.3.1.2 Self-Service End-User Administration............................................................... 1-13
1.3.1.3 Integrated Partner Portal...................................................................................... 1-14
1.3.1.4 Integrated Support Portal .................................................................................... 1-15
1.3.1.5 Dynamic Layout and Component Mapping..................................................... 1-15
1.3.1.6 Enhanced Post Sales Support .............................................................................. 1-15
1.3.2 Single Sign-on (SSO) Support..................................................................................... 1-15
1.3.3 Display Template Mappings Import/Export........................................................... 1-16
1.3.4 E-Mail Notifications Enhancements .......................................................................... 1-16
1.3.5 Direct Item Entry Enhancements ............................................................................... 1-16
1.3.6 Configurator Usage Support ...................................................................................... 1-16
1.3.7 Enhanced Collaborative Purchasing ......................................................................... 1-17
1.3.8 User Access Control Improvements .......................................................................... 1-17
1.3.9 Order Tracker Enhancements..................................................................................... 1-17
1.3.10 Ability to Submit Returns ........................................................................................... 1-18
1.3.11 Support for Selling Serviceable Items with Services............................................... 1-18
1.3.12 Pricing and Promotion Improvements...................................................................... 1-18
1.3.13 Enhanced Oracle Personalization Integration.......................................................... 1-19
1.3.14 Enhanced Descriptive Flexfield Support .................................................................. 1-19
1.3.15 Oracle Quoting Integration Enhancements.............................................................. 1-19
1.3.16 Improved Terms and Conditions Functionality...................................................... 1-19
1.3.17 Performance Enhancements ....................................................................................... 1-20
1.3.17.1 Oracle 9iAS Web Cache Integration Enhancements ........................................ 1-20
1.3.17.2 Search Performance Enhancements.................................................................... 1-20
1.3.18 Accessibility Compliance ............................................................................................ 1-21
1.4 Mandatory Integrations with Other Oracle Applications ............................................. 1-21
1.5 Optional Integrations with Other Oracle Applications ................................................. 1-22
2 Site Administration Application
2.1 Site Management ................................................................................................................... 2-1
2.1.1 Main Features of Sites.................................................................................................... 2-2
2.1.2 Oracle iStore Administrator.......................................................................................... 2-4
v
2.1.3 Preview Mode................................................................................................................. 2-4
2.1.4 Display Template Mappings Import/Export ............................................................ 2-4
2.2 Customer Application Display............................................................................................ 2-4
2.2.1 Display Templates.......................................................................................................... 2-5
2.2.2 Section and Product Template Gallery ....................................................................... 2-5
2.2.3 Bin Display...................................................................................................................... 2-6
2.2.4 Images, Messages, and HTML Content...................................................................... 2-6
2.3 Content Management ........................................................................................................... 2-6
2.3.1 Content Repository ........................................................................................................ 2-7
2.3.2 Content Components and Media Objects................................................................... 2-7
2.3.3 Optional Integration with Oracle Content Manager................................................. 2-8
2.4 Catalog Management............................................................................................................ 2-9
2.4.1 Section Hierarchy........................................................................................................... 2-9
2.4.2 Product Catalog............................................................................................................ 2-10
2.4.2.1 Additional Products Functionality..................................................................... 2-10
2.5 Business and Operational Reports.................................................................................... 2-11
2.5.1 Reports Dashboard ...................................................................................................... 2-12
2.5.2 Business Reports........................................................................................................... 2-12
2.5.3 Operational Reports..................................................................................................... 2-13
2.5.3.1 Product Reports and Bins .................................................................................... 2-13
2.5.3.2 Section Reports and Bins...................................................................................... 2-14
2.5.4 E-Mail Reports.............................................................................................................. 2-15
2.6 E-Mail Notifications ............................................................................................................ 2-15
2.7 Background Data Management......................................................................................... 2-16
3 Customer Application
3.1 Specialty Sites......................................................................................................................... 3-1
3.1.1 Specialty Sites Overview............................................................................................... 3-2
3.1.1.1 Site Groups............................................................................................................... 3-2
3.1.1.2 Site Selection Page................................................................................................... 3-2
3.1.1.3 Catalog, Carts, and Order Tracker ....................................................................... 3-2
3.1.1.4 Configurable Display Templates.......................................................................... 3-3
3.1.1.5 Logical Content Placeholders................................................................................ 3-3
3.1.2 Catalog Pages Overview ............................................................................................... 3-3
3.2 Shopping Carts ...................................................................................................................... 3-4
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