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Open Access Library Journal
2018, Volume 5, e4679
ISSN Online: 2333-9721
ISSN Print: 2333-9705
Assessment of the Value of Health Provider
Expectations: An Attempt to Fully
Conceptualize Patient Satisfaction
Bennie Berkeley
University of Trinidad and Tobago, Wallerfield, Trinidad and Tobago
Abstract
This paper reports the results of an investigation to assess the value (validity
and reliability) of health provider expectations in an attempt to
construct “patient satisfaction”. Data were collected from 25 h
through a 16-item Likert-type survey. The variable “expectation” was mea
ured by factors such as clean
liness, privacy, healthcare, space on hospital
wards and adequacy of food servings
. The data were analyzed and assessed
using exploratory and confirmatory factor analyses. The results indicate that
11 of 16 factors loaded separately onto three components.
component two: (tidiness and cleanliness) comprising items 10, 15 and 16
proved to be significant (Average Variance Extracted = 0.512, Construct R
liability = 0.740; Cronbach’s Alpha = 0.687). Furthermore,
that item 15 was the strongest contributor to component two
To test sampling adequacy and adequacy of correlation for factor loadings
Kaiser-Mayer-Olkin and Bartlett’s Test of Sphericity respectively were pe
formed. Despite sampling inadequacy (0.440 < 0.60),
owing to the fact that the result of Bartlett’
s test was statistically significant (p
= 0.006). This paper concludes that the instrument should be modified and
retested using larger samples of healthcare providers before a broad epist
mological framework of patient satisfaction can be hypothesized.
Subject Areas
Public Health
Keywords
Health Provider Expectations, Patient Satisfaction, Epistemological Challenges
Berkeley, B.
8)
Assessment of the Value of Health
Provider Expectations: An Attempt to
Fully Conceptualize Patient Satisfaction.
Open
Access Library Journal
,
: e4679.
https://doi.org/10.4236/oalib.1104679
May 24, 2018
June 23, 2018
June 26, 2018
8 by author and Open
.
This work is licensed under the Creative
Commons Attribution International
4.0).
http://creativecommons.org/licenses/by/4.0/
DOI: 10.4236/oalib.1104679 Jun. 26, 2018 1 Open Access Library Journal
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