Unified agent desktop
Channel
Huawei AI contact center
(AICC) call platform
Audio/Video Digital media
Intelligent agent
assistant
Private, public, and hybrid clouds
Complaint and
work order mgmt
More
Unified contact
management
Knowledge mgmt
Telemarketing
Operations management support
Intelligent quality
inspection
Audio, video, and
screen recording
Monitoring Report
Cloud service operations and capability openness
Text
Email
Audio
Video
Social app
New
messaging
Huawei 5G AICC
All-media
access
Unified routing/
queuing
Chatbot
(Voice/Text)
Interactive
voice
response
Agent
