目 录
摘要及关键词 ................................................................I
引言 ........................................................................1
1 选题根据 .................................................................1
1.1 研究背景 ...............................................................1
1.2 研究目的、意义 .........................................................1
1.3 研究现状 ...............................................................2
1.4 研究内容及创新点 .......................................................2
1.5 研究方法及技术路线 .....................................................2
2 疫情给电子商务带来的机遇 .................................................3
2.1 用户购买行为进一步由线下转线上 .........................................3
2.2 提高了消费者对电商的认知度 .............................................3
3 疫情暴露了淘宝网发展的短板 ...............................................4
3.1 生产运输、仓储配送服务链不够完善 .......................................4
3.1.1 有订单没办法发货 .....................................................4
3.1.2 物流更新速度慢 .......................................................4
3.1.3 配送速度慢 ...........................................................5
3.1.4 淘宝商家没货可卖 .....................................................5
3.2 淘宝商家行为不够规范 ...................................................6
3.2.1 欺骗消费者 ...........................................................6