WSTUO-Helpdesk1.0服务台流程管理软件

package com.wstuo.itsm.request.service; import java.io.File; import java.io.FileInputStream; import java.io.IOException; import java.io.InputStreamReader; import java.io.Reader; import java.lang.reflect.InvocationTargetException; import java.util.ArrayList; import java.util.Arrays; import java.util.Calendar; import java.util.Date; import java.util.GregorianCalendar; import java.util.HashMap; import java.util.HashSet; import java.util.List; import java.util.Map; import java.util.Set; import java.util.regex.Matcher; import java.util.regex.Pattern; import org.apache.commons.beanutils.BeanUtils; import org.apache.commons.collections.CollectionUtils; import org.apache.log4j.Logger; import org.apache.struts2.json.JSONException; import org.apache.struts2.json.JSONUtil; import org.springframework.beans.factory.annotation.Autowired; import org.springframework.transaction.annotation.Transactional; import com.wstuo.common.Luence.LuenceUtil; import com.wstuo.common.bpm.api.IBPI; import com.wstuo.common.bpm.api.ICustomAssign; import com.wstuo.common.bpm.dto.FlowActivityDTO; import com.wstuo.common.bpm.dto.ProcessAssignDTO; import com.wstuo.common.bpm.dto.ProcessHandleDTO; import com.wstuo.common.bpm.dto.ProcessHistoriesDTO; import com.wstuo.common.bpm.service.IFlowPropertyService; import com.wstuo.common.config.attachment.entity.Attachment; import com.wstuo.common.config.attachment.service.IAttachmentService; import com.wstuo.common.config.basicConfig.service.ICurrencyService; import com.wstuo.common.config.category.dao.IEventCategoryDAO; import com.wstuo.common.config.category.dto.EventCategoryDTO; import com.wstuo.common.config.category.entity.EventCategory; import com.wstuo.common.config.category.service.IEventCategoryService; import com.wstuo.common.config.comment.dao.ICommentDAO; import com.wstuo.common.config.comment.entity.Comment; import com.wstuo.common.config.customfilter.dto.KeyTransferDTO; import com.wstuo.common.config.customfilter.service.IFilterService; import com.wstuo.common.config.customfilter.service.ILinksEventQueryServices; import com.wstuo.common.config.dictionary.dao.IDataDictionaryItemsDAO; import com.wstuo.common.config.dictionary.entity.DataDictionaryItems; import com.wstuo.common.config.historyData.dto.HistoryDataDTO; import com.wstuo.common.config.historyData.service.IHistoryDataService; import com.wstuo.common.config.moduleManage.dao.IModuleManageDAO; import com.wstuo.common.config.moduleManage.entity.ModuleManage; import com.wstuo.common.customForm.dao.IFieldDAO; import com.wstuo.common.customForm.entity.Field; import com.wstuo.common.exportmq.ExportMessageProducer; import com.wstuo.common.noticeRule.dto.NoticeInfoDTO; import com.wstuo.common.noticeRule.service.INoticeRuleService; import com.wstuo.common.priorityMatrix.dao.IPriorityMatrixStatusDAO; import com.wstuo.common.priorityMatrix.entity.PriorityMatrixStatus; import com.wstuo.common.rules.DroolsFacade; import com.wstuo.common.rules.drool.RulePathFile; import com.wstuo.common.rules.drool.RulePathType; import com.wstuo.common.rules.entity.RulePackage; import com.wstuo.common.sla.dao.ISLAContractDAO; import com.wstuo.common.sla.dao.ISLARuleDAO; import com.wstuo.common.sla.dto.SLARuleQueryDTO; import com.wstuo.common.sla.entity.SLAContract; import com.wstuo.common.sla.entity.SLARule; import com.wstuo.common.tools.dao.IEmailDAO; import com.wstuo.common.tools.dao.IUserReturnVisitDAO; import com.wstuo.common.tools.dto.AutomaticallyAssignedDTO; import com.wstuo.common.tools.dto.CostDTO; import com.wstuo.common.tools.dto.ExportPageDTO; import com.wstuo.common.tools.dto.ExportQueryDTO; import com.wstuo.common.tools.dto.HistoryRecordDTO; import com.wstuo.common.tools.dto.StatResultDTO; import com.wstuo.common.tools.dto.TaskDTO; import com.wstuo.common.tools.entity.EmailMessage; import com.wstuo.common.tools.entity.ExportInfo; import com.wstuo.common.tools.service.ICostService; import com.wstuo.common.tools.service.IEventAttachmentService; import com.wstuo.common.tools.service.IExportInfoService; import com.wstuo.common.tools.service.IHistoryRecordService; import com.wstuo.common.tools.service.ITaskService; import com.wstuo.itsm.cim.dao.ICIDAO; import com.wstuo.itsm.cim.dto.CIGridDTO; import com.wstuo.itsm.cim.entity.CI; import com.wstuo.itsm.domain.util.ModuleUtils; import com.wstuo.itsm.itsop.itsopuser.dto.CustomerDataCountDTO; import com.wstuo.itsm.itsop.itsopuser.service.IITSOPUserService; import com.wstuo.itsm.knowledge.dao.IKnowledgeDAO; import com.wstuo.itsm.knowledge.entity.KnowledgeInfo; import com.wstuo.itsm.request.dao.IRequestDAO; import com.wstuo.itsm.request.dto.CommentDTO; import com.wstuo.itsm.request.dto.RequestCountResultDTO; import com.wstuo.itsm.request.dto.RequestDTO; import com.wstuo.itsm.request.dto.RequestDetailDTO; import com.wstuo.itsm.request.dto.RequestGridDTO; import com.wstuo.itsm.request.dto.RequestHttpDTO; import com.wstuo.itsm.request.dto.RequestQueryDTO; import com.wstuo.itsm.request.entity.EventCount; import com.wstuo.itsm.request.entity.Request; import com.wstuo.itsm.request.utils.CalcPredictTimeUtils; import com.wstuo.itsm.state.utils.SLAState; import com.wstuo.common.dto.PageDTO; import com.wstuo.common.exception.ApplicationException; import com.wstuo.common.file.csv.CSVReader; import com.wstuo.common.file.csv.CSVWriter; import com.wstuo.common.jbpm.dao.IJbpmTaskDAO; import com.wstuo.common.proxy.service.IProxyService; import com.wstuo.common.security.dao.HolidayDAO; import com.wstuo.common.security.dao.IOrganizationDAO; import com.wstuo.common.security.dao.IOrganizationServicesDAO; import com.wstuo.common.security.dao.IUserDAO; import com.wstuo.common.security.dao.ServiceTimeDAO; import com.wstuo.common.security.dto.UserQueryDTO; import com.wstuo.common.security.dto.WorkingTimeDTO; import com.wstuo.common.security.entity.Holiday; import com.wstuo.common.security.entity.Organization; import com.wstuo.common.security.entity.OrganizationServices; import com.wstuo.common.security.entity.Role; import com.wstuo.common.security.entity.ServiceTime; import com.wstuo.common.security.entity.User; import com.wstuo.common.security.service.IOrganizationService; import com.wstuo.common.security.service.IUserInfoService; import com.wstuo.common.security.utils.AppConfigUtils; import com.wstuo.common.security.utils.AppContext; import com.wstuo.common.security.utils.FileEncodeUtils; import com.wstuo.common.security.utils.HtmlSpirit; import com.wstuo.common.security.utils.LanguageContent; import com.wstuo.common.util.StringUtils; import com.wstuo.common.util.TimeUtils; /** * 请求服务层 * * @author Qiu * * * */ public class RequestService implements IRequestService{ final static Logger LOGGER = Logger.getLogger(RequestService.class); // 规则 private DroolsFacade droolsFacade = new DroolsFacade(); private CalcPredictTimeUtils calcPredictTimeUtils = new CalcPredictTimeUtils(); @Autowired private IBPI bpi; @Autowired private IRequestDAO requestDAO; @Autowired private IOrganizationDAO organizationDAO; @Autowired private IUserDAO userDAO; @Autowired private IDataDictionaryItemsDAO dataDictionaryItemsDAO; @Autowired private ISLAContractDAO slaContractDAO; @Autowired private IOrganizationServicesDAO organizationServicesDAO; @Autowired private HolidayDAO holidayDAO; @Autowired private ServiceTimeDAO serviceTimeDAO; @Autowired private INoticeRuleService noticeRuleService; @Autowired private ISLARuleDAO slaRuleDAO; @Autowired private ICIDAO ciDAO; @Autowired private IHistoryRecordService historyRecordService; @Autowired private IRequestActionService requestActionService; @Autowired private IEmailDAO emailDAO; @Autowired private IEventAttachmentService eventAttachmentService; @Autowired private IEventCategoryDAO eventCategoryDAO; @Autow