Cracking the code on consumer fraud
4
Based on our research, we identify four key
pillars that pose significant barriers to
change: ecosystem partners, citizen
engagement, the public safety workforce
and technology enablement. However,
these pillars also reflect where opportunity
for change can be found.
Indeed, there is real reason for optimism.
Organizations are becoming more adept at
preventing and disrupting consumer fraud
and this, combined with greater public and
political awareness and new technologies,
offers a potential step-change in how law
enforcement combats financial crime.
To achieve such advancement, agencies
must approach consumer fraud in a new
way, pursuing a more intelligence-led,
proactive and collaborative path forward.
Public engagement and awareness are key
and while public safety agencies will do all
that they can to stop fraudsters before
crimes occur, attempts will get through.
Public awareness can reduce the likelihood
of these attempts becoming successful. We
identify three stages of operational
response that public safety agencies
participate in when combatting consumer
fraud, and provide recommendations for
change across them: intelligence
collection and analysis; prevention and
disruption; and detection and
investigation.
As consumer fraud becomes more
intrusive, sophisticated and cross border, it
is increasingly evident that it can’t be
fought by a single entity. Combatting it
requires a whole-of-government approach
and, indeed, a whole-ecosystem approach
in which government agencies and private
sector organizations work together to
innovate and deter fraud.
Our research shows there are many
promising avenues to pursue in order to
combat current trends in consumer fraud.
Doing so holds the promise of reducing the
level of threat, risk and harm to the public,
sustaining public trust and safeguarding
economic prosperity.
“What does good look like...a person who has been
victimized by fraud feels safe and educated...they
feel safe afterwards and feel safe for the future”
— Temporary Director, National Economic Crime
Centre, UK National Crime Agency
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