2022年电子商务旅行履行报告（英）.pdf
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Key Takeaways
Research highlights include:
Continue reading the full report for more detail
— In the past year, the majority of respondents (59%) saw an increase in ecommerce order volume.
— Approximatelyhalfofrespondents(51%)saytheirfulllmentcostsincreasedsomewhatorsubstantially.Laborwasthe
biggestfactor.
— Freeshippingisoeredmorewidelythanfastshipping.Freeshippingisoeredforallordersby43%ofrespondentswhilejust
25%oerone-ortwo-dayshipping.
— Manycompaniesareutilizingmulti-nodedistributionnetworks.Forexample,17%ofrespondentshavetwodistribution
centers and 22% have three DCs.
— Overhalfofrespondents(57%)utilizeathird-partyproviderforsomeoralloftheirecommercefulllment,andanother20%
plantobeginoutsourcinginthenext12to18months.
— Manyrespondentsplantoaddnewsaleschannelsinthenext12to18months,includingthird-partymarketplaces(48%)and
socialplatforms(41%).
— Theaspectoffulllmentoperationsthatrespondentswouldmostliketoimproveinthenext12to18monthsis
mechanization/automation/robotics.
— Movingforward,respondentsaretakingamorestrategicapproachtofulllmentoperations.Plansincludedistribution
networkexpansion,expandinguseoftechnology,optimizingforomnichannel,reducinglabordependencyandmore.
Ecommerce is now the preferred method of shopping for 68% of consumers, up from 52% in 2020, according to a WD
Partners survey. And ecommerce sales will represent 20% of total retail sales by 2024.
There’snodenyingthatonlineshoppingisheretostay,butwhatimplicationsdoesthathavefororderfulllment
operations?Toidentifyecommercefulllmenttrends,SaddleCreekconductedanonlinesurveyofindustryprofessionals
inFebruary2022,followinguponasimilarstudycompletedinearly2020. Comparing the two helps to show just how
much the ecommerce landscape has changed since the COVID-19 pandemic.
Thisnewsummaryreportisbasedondatafrom283respondentswhoarepersonallyinvolvedwithorhaveinuence
overe-fulllmentfunctions.
2022 Ecommerce Fulllment Trends Report
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