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MfSS_Transport-Payment-Systems_C1 CPC 2022.pdf
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MfSS_Transport-Payment-Systems_C1 CPC 2022.pdf
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THE MANUAL FOR SMART STREETS
In partnership with
The Manual for
Smart Streets
Transport Payment
Systems Service
Transport Payment Systems Service
2 3
Contents
1
Summary 4
2
Background 4
3
Objectives 4
4
Strategic Business Case Guidance 5
5
Technical Guidelines 8
Figure 1 – Transport Payment Systems Service Impacts Logic Map 6
Figure 2 – Service User Journey 10
Figure 3 – Relevant Standards for User 12
Figure 4 – The Transport Payment Manager’s Activities 14
Figure 5 – Relevant Standards for Manager 15
Figure 6 – Idealised Transport Payment Services Architecture 16
The Transport Payment Systems Service supports local authorities in
implementation and running of the integrated ticketing and other transport
services payment systems in the city, region, cross region or nationally.
This use case is intended to introduce the subject and provides links and information to support more
detailed investigation. It is designed to foster engagement and encourage feedback on the Manual for
Smart Streets. This is not and cannot be a denitive guide, and the intention is to provide a meaningful
but accessible overview that opens the door and enables more detailed resources to be more eective.
1. Summary
Integrated payment services provide
an opportunity for the users to interact
with on payment platform for all local
authority travel related payments.
Many functions include some form of
payment, and several of the use cases
within the Manual for Smart Streets
involve payment activities.
By having one common payment service across these
dierent functions the interaction for the users is simpler,
easier and more consistent. In addition, the control of the
accounting, management, security and data protections
requirements are improved for the local authority.
Integrated payment services increase eciency of existing
transportation system reducing the need for costly
infrastructure.
2. Background
Transport payment services issues include:
• Multiple payment services generating confusion for
users, with multiple accounts increasing the risk to
security through re-use of passwords and multiple
stores of the same data
• Lack of clarity on whether appropriate payments have
been made by the user due to multiple accounts
• Security and privacy management subject to legislative
and standardisation requirements
• Accessibility and openness to provide payment services
suitable for all
• Integration and management of processes in line with
accounting requirements
• Costly back oce administrative services with the
potential for duplication
• Management of payment and tickets is not standardised
• Some competing standards for payment systems,
interfaces and infrastructure
• Dedicated travel payments cards are costly compared to
bank cards
3. Objectives
3.1 High-level objectives (outcomes/
requirements) the service could deliver
Transport Payment System Service will support the
following objectives:
• All types of electronic payments supported by one
system. Easier implementation of new payment types
in the future
• Integration of payment services simplifying payments
• Reduction in security risks with one service to manage
• Reduction in data protection risks with one service
to manage
• Reduction in bad debts and enforcement actions
• More ecient use of existing infrastructure or removal
of infrastructure, potentially saving money for local and
regional authorities
• Easier assessment of nancial state of services, and
requirements for additional nance or intervention
• Easier local authority information dissemination through
third party transport payment service provider to all the
service providers instead of communicating with each
provider separately
• Complementing Mobility as a Service and integrated
transport system
• Ecient local authority revenue (parking, road pricing)
data analysis and strategy planning
3.2 Policies potentially supported by
the service
Transport Payment System Service will support the
following policies:
• Transport payment digitalisation
• Ticket and payment systems asset management
• Simplication of services to support modal shift and
active Travel
• Simplication of services for disabled and vulnerable
road users
4. Strategic Business Case Guidance
4.1 Qualitative Benets
Transport Payment System Service can support the
following quantitative benets:
• Increased security of payments with no cash transactions
• Access to quality information for all road users
• User convenience with one ticket or pass for the door
to door journey
• Improved transport user experience (reduced challenges
with account management)
• Modal shift from private car
• Productivity due to change in commuting time from peak
hour congested services
4.2 Quantitative Benets
Transport Payment System Service can support the
following benets:
• Reduced management and security costs
• Reduced accounting and enforcement costs
• Increased LA revenue stream due to the eective pricing
strategies
4 5
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