java呼叫中心部分_callcenterjava资源-CSDN文库

共1237个文件

gif：275个

class：188个

java：188个

4星 · 超过85%的资源需积分: 44 84 浏览量 2008-05-29 14:20:36 上传评论 6 收藏 9.32MB RAR 举报

在IT行业中，呼叫中心（Call Center）是一种集成了多种通信技术和服务流程的系统，用于处理来自客户的电话咨询、投诉、订单处理等业务。在“Java呼叫中心部分”中，我们通常会涉及到以下关键知识点： 1. **Java技术栈**：Java作为后端开发的主要语言，因其跨平台和强大的类库支持，常用于构建呼叫中心的业务系统。Java SE（标准版）为底层服务提供基础，而Java EE（企业版）则提供了服务器端应用开发框架，如Servlet、JSP、EJB等。 2. **Spring框架**：Spring是Java EE开发中的核心框架，用于管理对象生命周期和依赖注入，简化业务逻辑。在呼叫中心系统中，Spring MVC可用来处理HTTP请求，而Spring Integration可以实现不同系统间的集成，如CRM系统、数据库等。 3. **Web服务**：RESTful API和SOAP协议可用于呼叫中心与外部系统的交互，例如CRM系统、数据库或其他呼叫中心组件。通过HTTP协议，Java的JAX-RS库可以方便地创建REST服务。 4. **数据库管理**：MySQL、Oracle或SQL Server等关系型数据库存储客户数据、通话记录、客服绩效等信息。ORM框架如Hibernate或MyBatis帮助Java应用与数据库进行无缝连接。 5. **消息队列**：为了处理高并发和异步任务，如语音邮件处理、通话录音存储，Java系统可能会使用RabbitMQ或Kafka等消息队列中间件。 6. **实时通讯**：Java的WebSocket API可以实现双向通信，提供实时聊天功能，让客服与客户能够即时交流。SIP（Session Initiation Protocol）协议则常用于语音通话控制。 7. **呼叫中心API**：如Genesys、Avaya或Cisco等厂商提供的呼叫中心API，用于集成电话系统，实现自动呼叫分配（ACD）、交互式语音应答（IVR）、通话录音等功能。 8. **客户服务软件**：可能包含CRM（客户关系管理）系统，用于跟踪客户交互历史，提供个性化的服务体验。Java可以利用开源的OpenCRM或开发定制化的CRM系统。 9. **性能监控**：Java的JMX（Java Management Extensions）允许系统管理员监控和管理应用程序，确保呼叫中心系统的稳定运行。 10. **安全性**：Java的Spring Security或Apache Shiro框架可用来保护系统免受攻击，实现用户认证和授权。 11. **测试与调试**：JUnit用于单元测试，Mockito用于模拟对象，而JMeter可以帮助进行压力测试，确保系统在高负载下仍能正常运行。 “CSC1.11”可能是这个呼叫中心系统的某个版本号或特定模块，具体细节可能包括该版本中引入的新功能、优化的性能或修复的bug。在实际开发中，团队会根据项目需求和业务逻辑，结合以上技术来构建高效稳定的呼叫中心系统。

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java呼叫中心部分（1237个子文件）

ScriptX.cab 151KB

login_jsp.class 36KB

ploy_detail_jsp.class 30KB

detail_jsp.class 30KB

search_jsp.class 29KB

ploy_detail_jsp.class 28KB

workday_jsp.class 28KB

buttons_jsp.class 22KB

replyshow_jsp.class 22KB

sendMail_jsp.class 22KB

upload_jsp.class 21KB

ReceiveMailUtil.class 21KB

FieldBuffer.class 19KB

ExcelUtil.class 18KB

buttons_jsp.class 17KB

calendar_jsp.class 16KB

qadetail_jsp.class 14KB

ListAction.class 12KB

tree_jsp.class 12KB

DateField.class 11KB

SelectUtil.class 11KB

mailshow_jsp.class 11KB

MailUtil.class 11KB

buttons_jsp.class 10KB

ProductInfoDataAction.class 10KB

MoneyField.class 10KB

header_jsp.class 10KB

saveinfo_jsp.class 10KB

button_jsp.class 9KB

customerinfo_jsp.class 9KB

edittitle_jsp.class 9KB

LoginAction.class 9KB

RequestUtil.class 9KB

UserDataAction.class 9KB

inputinfo_jsp.class 9KB

Qalist.class 9KB

frameinbound_jsp.class 8KB

childTree_jsp.class 7KB

frmUpload_jsp.class 7KB

frmMail_jsp.class 7KB

SendMailAction.class 7KB

WorkDayAction.class 6KB

frmSysCode_jsp.class 6KB

HttpListAction.class 6KB

Import.class 6KB

wait_jsp.class 6KB

DoubleField.class 6KB

XMLTransformer.class 6KB

UserForm.class 6KB

UploadAction.class 6KB

HttpSessionListAction.class 6KB

TableAction.class 6KB

FaxUtil.class 5KB

StringField.class 5KB

Mail.class 5KB

CommAction.class 5KB

frame_jsp.class 5KB

ListProcess.class 5KB

Filetext.class 5KB

table_jsp.class 5KB

PrjAssignAction.class 5KB

HFTSelectUtil.class 5KB

SysItemDataAction.class 5KB

Getdetail.class 5KB

MailBean.class 5KB

PickerTemplateAction.class 5KB

DistinctionManageAction.class 5KB

ProductInfoListAction.class 4KB

LDAPService.class 4KB

Faqdetail.class 4KB

distinctionmanage_jsp.class 4KB

Field.class 4KB

Currency.class 4KB

MultiListAction.class 4KB

DBUtils.class 4KB

UpDateDetail.class 4KB

HttpAction.class 4KB

frame_import_jsp.class 4KB

UserListAction.class 4KB

NoteExpToExcelAction.class 4KB

Savedetail.class 4KB

frame_jsp.class 4KB

UserToAgentControl.class 4KB

FaqQaList.class 4KB

frame_jsp.class 4KB

ProjectAssignList.class 4KB

frame_jsp.class 4KB

ProductInfoForm.class 4KB

HttpSessionQueryAction.class 4KB

Qadelete.class 4KB

CopyMailAction.class 4KB

HttpListMapping.class 4KB

NoterFilter.class 3KB

ReceiveMailBoxAction.class 3KB

Display.class 3KB

SysItemListAction.class 3KB

ShowMailAction.class 3KB

共 1237 条

package org.apache.jsp; import javax.servlet.*; import javax.servlet.http.*; import javax.servlet.jsp.*; import org.apache.jasper.runtime.*; import com.longterms.util.RequestUtil; import com.longterms.util.Const; public class login_jsp extends HttpJspBase { private static java.util.Vector _jspx_includes; static { _jspx_includes = new java.util.Vector(1); _jspx_includes.add("/public/global.jsp"); } private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_bean_message_key_bundle; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_form_action; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_c_if_test; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_text_value_styleClass_style_property; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_select_property; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_optionsCollection_property_name; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_option_value; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_password_value_styleClass_style_property_onkeydown; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_text_value_styleClass_style_property_onkeydown; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_radio_value_property_onclick; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_radio_value_property_onclick_disabled; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_errors; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_button_styleClass_style_property_onclick; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_password_style_property; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_hidden_value_property; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_hidden_property; private org.apache.jasper.runtime.TagHandlerPool _jspx_tagPool_html_javascript_formName; public login_jsp() { _jspx_tagPool_bean_message_key_bundle = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_form_action = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_c_if_test = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_text_value_styleClass_style_property = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_select_property = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_optionsCollection_property_name = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_option_value = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_password_value_styleClass_style_property_onkeydown = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_text_value_styleClass_style_property_onkeydown = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_radio_value_property_onclick = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_radio_value_property_onclick_disabled = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_errors = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_button_styleClass_style_property_onclick = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_password_style_property = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_hidden_value_property = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_hidden_property = new org.apache.jasper.runtime.TagHandlerPool(); _jspx_tagPool_html_javascript_formName = new org.apache.jasper.runtime.TagHandlerPool(); } public java.util.List getIncludes() { return _jspx_includes; } public void _jspDestroy() { _jspx_tagPool_bean_message_key_bundle.release(); _jspx_tagPool_html_form_action.release(); _jspx_tagPool_c_if_test.release(); _jspx_tagPool_html_text_value_styleClass_style_property.release(); _jspx_tagPool_html_select_property.release(); _jspx_tagPool_html_optionsCollection_property_name.release(); _jspx_tagPool_html_option_value.release(); _jspx_tagPool_html_password_value_styleClass_style_property_onkeydown.release(); _jspx_tagPool_html_text_value_styleClass_style_property_onkeydown.release(); _jspx_tagPool_html_radio_value_property_onclick.release(); _jspx_tagPool_html_radio_value_property_onclick_disabled.release(); _jspx_tagPool_html_errors.release(); _jspx_tagPool_html_button_styleClass_style_property_onclick.release(); _jspx_tagPool_html_password_style_property.release(); _jspx_tagPool_html_hidden_value_property.release(); _jspx_tagPool_html_hidden_property.release(); _jspx_tagPool_html_javascript_formName.release(); } public void _jspService(HttpServletRequest request, HttpServletResponse response) throws java.io.IOException, ServletException { JspFactory _jspxFactory = null; javax.servlet.jsp.PageContext pageContext = null; HttpSession session = null; ServletContext application = null; ServletConfig config = null; JspWriter out = null; Object page = this; JspWriter _jspx_out = null; try { _jspxFactory = JspFactory.getDefaultFactory(); response.setContentType("text/html;charset=UTF-8"); pageContext = _jspxFactory.getPageContext(this, request, response, null, true, 8192, true); application = pageContext.getServletContext(); config = pageContext.getServletConfig(); session = pageContext.getSession(); out = pageContext.getOut(); _jspx_out = out; out.write("\r\n"); out.write("\r\n"); out.write("\r\n"); out.write("\r\n"); out.write("\r\n"); out.write("\r\n"); out.write("\r\n"); out.write("\r\n"); out.write("\r\n"); out.write("\r\n"); out.write("\r\n\r\n"); out.write("\r\n"); response.setHeader("Cache-Control","no-cache"); //HTTP 1.1 response.setHeader("Pragma","no-cache"); //HTTP 1.0 response.setDateHeader ("Expires", 0); //prevents caching at the proxy server out.write("\r\n"); String serverpath = RequestUtil.getServerPath(request); String themepath = RequestUtil.getThemePath(request); out.write(" \r\n"); out.write("\r\n"); String view=RequestUtil.getAttribute(request,Const.VIEW); out.write("\r\n"); out.write("<html>\r\n"); out.write("<head> \r\n"); out.write("<title>Customer Service Center"); out.write("</title>\r\n"); out.write("<link rel=\"stylesheet\" href=\""); out.print(themepath); out.write("/style.css\" type=\"text/css\">\r\n"); out.write("<script language=javascript>\r\n"); out.write("<!--\r\n\r\nfunction login(){\r\n\t\tdocument.all.actions.value=1;\r\n\t\tLoginForm.submit();\r\n}\r\n\r\nfunction showUpdate(){\r\n\r\n\t\tdocument.all.actions.value=2;\r\n\t\tLoginForm.submit();\r\n}\r\n\r\nfunction update(){\r\n\tif(checkBlank()){\r\n\t\talert(\""); if (_jspx_meth_bean_message_0(pageContext)) return; out.write("\");\r\n\t\treturn;\r\n\t}\r\n\tif(document.all.newPassword1.value!=document.all.newPassword2.value){\r\n\t\talert(\""); if (_jspx_meth_bean_message_1(pageContext)) return; out.write("\");\r\n\t}else{\r\n\t\tdocument.all.actions.value=3;\r\n\t\tLoginForm.submit();\r\n\t}\r\n}\r\n\r\nfunction checkBlank(){\t\t\r\n\tvar IsBlank=false;\r\n\tvar FldName= new Array(\"newPassword1\",\"newPassword2\");\r\n\tfor(i=0,n=FldName.length;i"); out.write("<n;i++){\r\n\t\tif(eval(\"window.document.all.\" + FldName[i]).value==\"\"){\t\r\n\t\t\tIsBlank=true;\t\r\n\t\t\tbreak;\t\r\n\t\t}\r\n\t}\r\n\treturn IsBlank;\r\n}\r\n\r\nfunction g

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