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Remedy

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BMC Remedy Action Request System 7.6.03

C API Reference

August 2010

If you have comments or suggestions about this documentation, contact Information Design and Development by email at

doc_feedback@bmc.com.

Contacting BMC Software

You can access the BMC Software website at http://www.bmc.com. From this website, you can obtain information

about the company, its products, corporate offices, special events, and career opportunities.

United States and Canada

Address BMC SOFTWARE INC

2101 CITYWEST BLVD

HOUSTON TX 77042-2827

USA

Telephone 713 918 8800 or

800 841 2031

Fax 713 918 8000

Outside United States and Canada

Telephone (01) 713 918 8800 Fax (01) 713 918 8000

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent

and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and

logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the

property of their respective owners.

AIX, DB2, Informix, and IBM are registered trademarks of International Business Machines Corporation in the United States, other

countries, or both.

Linux is the registered trademark of Linus Torvalds.

UNIX is the registered trademark of The Open Group in the US and other countries.

Oracle is a registered trademark of Oracle Corporation.

Java, Javadoc, JVM, JNI, J2SE, JSP, Solaris, and Sun are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. or other

countries.

BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this information is

subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted

rights notices included in this documentation.

Restricted rights legend

U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF

THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to

restrictions, as applicable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and

DFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is BMC Software, Inc., 2101 CityWest Blvd., Houston, TX

77042-2827, USA. Any contract notices should be sent to this address.

Customer Support

You can obtain technical support by using the Support page on the BMC Software website or by contacting Customer

Support by telephone or email. To expedite your inquiry, please see “Before Contacting BMC Software.”

Support website

You can obtain technical support from BMC Software 24 hours a day, 7 days a week at

http://www.bmc.com/support. From this website, you can:

■ Read overviews about support services and programs that BMC Software offers.

■ Find the most current information about BMC Software products.

■ Search a database for problems similar to yours and possible solutions.

■ Order or download product documentation.

■ Report a problem or ask a question.

■ Subscribe to receive email notices when new product versions are released.

■ Find worldwide BMC Software support center locations and contact information, including email addresses, fax

numbers, and telephone numbers.

Support by telephone or email

In the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813 or

send an email message to

customer_support@bmc.com. (In the Subject line, enter

SupID:<yourSupportContractID>, such as SupID:12345.) Outside the United States and Canada, contact

your local support center for assistance.

Before contacting BMC Software

Have the following information available so that Customer Support can begin working on your issue immediately:

■ Product information

—Product name

— Product version (release number)

— License number and password (trial or permanent)

■ Operating system and environment information

—Machine type

— Operating system type, version, and service pack

— System hardware configuration

— Serial numbers

— Related software (database, application, and communication) including type, version, and service pack or

maintenance level

■ Sequence of events leading to the problem

■ Commands and options that you used

■ Messages received (and the time and date that you received them)

— Product error messages

— Messages from the operating system, such as

file system full

— Messages from related software

Contents 5

Contents

Preface 15

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

AR System documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 1 Introduction 19

When to use API programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

API overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

BMC Remedy User and API terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

C API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

C API components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Java API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Plug-in APIs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

AR System C and Java API architecture. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

AR System plug-in API architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 2 Getting started 27

C API package contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Header files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Library files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Driver test program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Compile and link requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Compiler information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Link information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Working with makefiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Chapter 3 Data structures 41

Data relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

C data types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

High-level object relationships. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Login and session information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Permission information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Group information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Representing values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

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