1. System Restart 3
2. FORLOPP Error 3
3. Application Error 4
4. Hanging Devices and Calls 4
5. Signaling Problems 5
6. OMS statistics problem 6
7. HLR redundancy problem 6
8. MRBT related problem 7
9. USSD related problem 7
10. Announcement problem 7
11. Echo canceller (ECP) problem 8
12. DTI problem 8
13. Group Switch problem 8
14. IN problem 9
15. ONE WAY SPEECH 9
16. CALL WAITING 9
17. Location Update problem 10
18. Cannot make/receive call, send/receive SMS 10
19. CP Overload (Call restrict) 12
20. APZ related problem 12
20.1 For APZ 212 11/20/25/30/33 12
20.2 APZ 212 40 Restart/RELOAD/CP FAULT 14
20.3 APZ 212 50 RESTART/RELOAD/CP FAULT 16
21. APG40 related problem 28
21.1 These data must be provided for every trouble report. 28
21.2 STS related problem 28
21.3 Timezone problems 28
21.4 Audit Log problem 29
21.5 FMS related problem 29
21.6 Alarm Panel 29
21.7 IPN problem 29
21.8 Alarm routing problem 30
21.9 Charging related problem 30
21.10 FTP related problem 30
21.11 Command restrict problem 31
22. IOG related problem 31
22.1 Common part 31
22.2 NODE BLOCKED 33
22.3 STS Related Problems 33
22.4 Hanging System Backup 34
22.5 Charging Data Problem 35
22.6 Alarm Function Related Problem 35
22.7 Hanging Command/Hanging IO Device 35
22.8 SPG Restart 36
22.9 SPG-OSS Connection problem 36
23. MGW related problem 37
23.1 Collect Configuration Data (CV) 37
23.2 Collect Alarm, Event, Availability and System Logs 37
23.3 C Collect Trace & Error logs, Processor loads and Disk space 37
