2 Avaya IVR Designer Help for TAS applications
© 2004, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document was
complete and accurate at the time of printing. However, information is
subject to change.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by
an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or working on your company's behalf). Be
aware that there may be a risk of toll fraud associated with your system and
that, if toll fraud occurs, it can result in substantial additional charges for
your telecommunications services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll Fraud
Intervention Hotline at +1 800 643 2353 for the United States and Canada.
For additional support telephone numbers, see the Avaya Web site:
http://www.avaya.com
Select Support >Escalation Management > International Services.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video communications)
is the prevention of any type of intrusion to (that is, either unauthorized or
malicious access to or use of) your company's telecommunications
equipment by some party.
Your company's “telecommunications equipment” includes both this Avaya
product and any other voice/data/video equipment that could be accessed
via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or working on your company's behalf. Whereas, a “malicious
party” is anyone (including someone who may be otherwise authorized)
who accesses your telecommunications equipment with either malicious or
mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed
and/or circuit-based) or asynchronous (character-, message-, or packet-
based) equipment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll-facility
access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration, regardless of
motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated
with your system and/or its networked equipment. Also realize that, if such
an intrusion should occur, it could result in a variety of losses to your
company (including but not limited to, human/data privacy, intellectual
property, material assets, financial resources, labor costs, and/or legal
costs).
Your Responsibility for Your Company's Telecommunications Security
The final responsibility for securing both this system and its networked
equipment rests with you - an Avaya customer's system administrator, your
telecommunications peers, and your managers. Base the fulfillment of your
responsibility on acquired knowledge and resources from a variety of
sources including but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and your
peers should carefully program and configure:
• your Avaya-provided telecommunications systems and their interfaces
• your Avaya-provided software applications, as well as their underlying
hardware/software platforms and interfaces
• any other equipment networked to your Avaya products.
Federal Communications Commission Statements
Part 15: Class A Statement
Note: This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in
which case the user will be required to correct the interference at his own
expense.
Part 68: Answer-Supervision Signaling. Allowing this equipment to be
operated in a manner that does not provide proper answer-supervision
signaling is in violation of Part 68 rules. This equipment returns answer-
supervision signals to the public switched network when:
• answered by the called station,
• answered by the attendant, or
• routed to a recorded announcement that can be administered by the CPE
user.
This equipment returns answer-supervision signals on all direct inward
dialed (DID) calls forwarded back to the public switched telephone network.
Permissible exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is received.
Canadian Department of Communications (DOC) Interference
Information
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003
du Canada.
European Union Declarations of Conformity
Avaya Inc. declares that the switch equipment specified in this document
bearing the “CE” (Conformité Europeénne) mark conforms to the European
Union Radio and Telecommunications Terminal Equipment Directive
(1999/5/EC), including the Electromagnetic Compatibility Directive
(89/336/EEC) and Low Voltage Directive (73/23/EEC). This equipment has
been certified to meet CTR3 Basic Rate Interface (BRI) and CTR4 Primary
Rate Interface (PRI) and subsets thereof in CTR12 and CTR13, as
applicable.
Copies of these Declarations of Conformity (DoCs) signed by the Vice
President of R&D, Avaya Inc., can be obtained by contacting your local
sales representative and are available on the following Web site:
http://support.avaya.com
Trademarks
Avaya, CONVERSANT, and Intuity are registered trademarks of Avaya, Inc.
Adobe and Adobe Acrobat are trademarks or registered trademarks of
Adobe Systems, Inc. in the United States and in other countries.
U.S. Robotics and Sportster are registered trademarks of 3Com
Corporation or its subsidiaries.
Alliance Generation is a registered trademark and NMS Communications,
Natural MicroSystems, AG, Natural Access, NaturalFax are trademarks or
service marks of NMS Communications Corporation or its subsidiaries.
Informix, DB2 are registered trademarks of IBM Corporation.
Microsoft, Windows, and Windows NT are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other
countries.
Netscape is a registered trademark of Netscape Communications
Corporation in the United States and other countries. End-users are not
entitled to receive from Netscape any support, warranty, or documentation
associated with the Netscape product unless they have paid for such
support, warranty or documentation. End user can purchase support from
Netscape, at http://help.netscape.com.
Nuance and Nuance Vocalizer are trademarks of of Nuance
Communications, Inc.
Oracle is a registered trademark, and Oracle8i, and Oracle9i are
trademarks or registered trademarks of Oracle Corporation
Sybase is a trademark of Sybase, Inc.
祁伟2014-01-24谢谢楼主，我正在做一个IVR，正需要参考一些资料。
