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Avaya IVR开发详细文档 1. 环境部署 2. ivr流程各节点使用说明 3. 数据传输说明
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Avaya Orchestration Designer
Developer's Guide
Release 8.0
Issue 1
September 2020
©
2012-2020, Avaya Inc.
All Rights Reserved.
READ THIS CAREFULLY BEFORE ELECTRONICALLY
ACCESSING OR USING THIS PROPRIETARY PRODUCT!
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INDIVIDUALLY, AND/OR THE LEGAL ENTITY FOR WHOM YOU
ARE OPENING, INSTALLING, DOWNLOADING, COPYING OR
OTHERWISE USING THE AVAYA SOFTWARE DEVELOPMENT KIT
(“SDK”) (COLLECTIVELY, AS REFERENCED HEREIN, “YOU”,
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applicable, its licensors and suppliers to (i) use the SDK solely for the
purpose of Licensee's internal development efforts to develop
applications, interfaces, value-added services and/or solutions,
workflows or processes to work in conjunction with Avaya products;
(ii) to package Client Libraries for redistribution with Licensee’s
complementary applications that have been developed using this
SDK, subject to the terms and conditions set forth herein; (iii) use
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services and application solutions to exchange messages and
signals with Avaya products, systems and solutions to which the
Specification Document(s) apply; (iv) modify and create Derivative
Works of the Sample Application Code, Specification Documents and
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integration of such applications, interfaces, workflows and processes
with Avaya products and interoperability testing of the foregoing with
Avaya products; and (v) compile or otherwise prepare for distribution
the Sample Application Code with Permitted Modifications, into an
object code or other machine-readable program format for
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modifications made to the Sample Application Code as permitted in
clause (iv) of Section 2.1A are compatible and/or interoperable with
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distribute Licensee’s application that has been created using this
SDK, provided that such distribution is subject to an end user
pursuant to Licensee’s current end user license agreement
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agreements, such as “shrinkwrap” or “click-through” licenses,
accompanying or applicable to the Software.
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grants Licensee any rights to distribute or otherwise make available
to a third party the SDK, in whole or in part, or any Derivative Work in
source or object code format on a standalone basis other than the
modifications permitted in Section 2.1B of this Agreement.
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mark or other proprietary notices incorporated in the copies of the
SDK, Sample Application Code and redistributable files in Licensee’s
possession or control or any modifications thereto. Redistributions in
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programs or portions thereof included in the SDK may contain
software distributed under third party agreements (“Third Party
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use certain portions of the SDK (“Third Party Terms”). Information
identifying the copyright holders of the Third Party Components and
the Third Party Terms that apply is available in the attached Schedule
1 (if any), SDK, Documentation, or on Avaya’s web site at:
https://
support.avaya.com/Copyright (or such successor site as designated
by Avaya). The open source software license terms provided as Third
Party Terms are consistent with the license rights granted in this
Agreement, and may contain additional rights benefiting You, such as
modification and distribution of the open source software. The Third
Party Terms shall take precedence over this Agreement, solely with
respect to the applicable Third Party Components, to the extent that
this Agreement imposes greater restrictions on You than the
applicable Third Party Terms. Licensee is solely responsible for
procuring any necessary licenses for Third Party Components,
including payment of licensing royalties or other amounts to third
parties, for the use thereof.
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exercise its rights hereunder.
No Reverse Engineering. Licensee shall have no rights to any
Source Code for any of the software in the SDK, except for the
explicit rights to use the Source Code as provided to Licensee
hereunder. Licensee agrees that it shall not cause or permit the
disassembly, decompilation or reverse engineering of the Software.
Notwithstanding the foregoing, if the SDK is rightfully located in a
member state of the European Union and Licensee needs
information about the Software in the SDK in order to achieve
interoperability of an independently created software program with
the Software in the SDK, Licensee will first request such information
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provision of such information. If Avaya refuses to make such
information available, then Licensee may take steps, such as reverse
assembly or reverse compilation, to the extent necessary solely in
order to achieve interoperability of the Software in the SDK with an
independently created software program. To the extent that the
Licensee is expressly permitted by applicable mandatory law to
undertake any of the activities listed in this section, Licensee will not
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days written notice of its intent to exercise any such rights.
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assign, convey or otherwise transfer the SDK; (ii) distribute, disclose
or allow use the SDK, in any format, through any timesharing service,
service bureau, network or by any other means; (iii) distribute or
otherwise use the Software in the SDK in any manner that causes
any portion of the Software that is not already subject to an OSS
License to become subject to the terms of any OSS License; (iv) link
the Source Code for any of the software in the SDK with any software
licensed under the Affero General Public License v.3 or similar
licenses; (v) access information that is solely available to root
administrators of the Avaya products, systems, and solutions; (vi)
develop a applications, interfaces, value-added services and/or
solutions, workflows or processes that causes adverse effects to
Avaya and third-party products, services, solutions, such as, but not
limited to, poor performance, software crashes and cessation of their
proper functions; and (vii) develop a applications, interfaces, value-
added services and/or solutions, workflows or processes that blocks
or delays emergency calls; (viii) emulate an Avaya SIP endpoint by
form or user interface design confusingly similar as an Avaya
product ; (ix) reverse engineer Avaya SIP protocol messages; or (x)
permit or encourage any third party to do any of (i) through (x),
inclusive, above.
Responsibility for Development Tools. Licensee acknowledges that
effective utilization of the SDK may require the use of a development
tool, compiler and other software and technology of third parties,
which may be incorporated in the SDK pursuant to Section 2.4.
Licensee is solely responsible for procuring such third party software
and technology and the necessary licenses, including payment of
licensing royalties or other amounts to third parties, for the use
thereof.
U.S. Government End Users. The SDK shall be classified as
“commercial computer software” and the Documentation is classified
as “commercial computer software documentation” or “commercial
items,” pursuant to FAR 12.212 or DFAR 227.7202, as applicable.
Any use, modification, reproduction, release, performance, display or
disclosure of the SDK or Documentation by the Government of the
United States shall be governed solely by the terms of the Agreement
and shall be prohibited except to the extent expressly permitted by
the terms of the Agreement.
Limitation of Rights. No right is granted to Licensee to sublicense its
rights hereunder. All rights not expressly granted are reserved by
Avaya or its licensors or suppliers and, except as expressly set forth
herein, no license is granted by Avaya or its licensors or suppliers
under this Agreement directly, by implication, estoppel or otherwise,
under any Intellectual Property right of Avaya or its licensors or
suppliers. Nothing herein shall be deemed to authorize Licensee to
use Avaya's trademarks or trade names in Licensee's advertising,
marketing, promotional, sales or related materials.
2.10
Independent Development
Licensee understands and agrees that Avaya, Affiliates, or Avaya’s
licensees or suppliers may acquire, license, develop for itself or have
others develop for it, and market and/or distribute applications,
interfaces, value-added services and/or solutions, workflows or
processes similar to that which Licensee may develop. Nothing in this
Agreement shall restrict or limit the rights of Avaya, Affiliates, or
Avaya’s licensees or suppliers to commence or continue with the
development or distribution of such applications, interfaces, value-
added services and/or solutions, workflows or processes.
Nonassertion by Licensee. Licensee agrees not to assert any
Intellectual Property related to the SDK or applications, interfaces,
value-added services and/or solutions, workflows or processes
developed using the SDK against Avaya, Affiliates, Avaya’s licensors
or suppliers, distributors, customers, or other licensees of the SDK.
Feedback and Support. Licensee agrees to provide any information,
comments, problem reports, enhancement requests and suggestions
regarding the performance of the SDK (collectively, “Feedback”) via
any public or private support mechanism, forum or process otherwise
indicated by Avaya. Avaya monitors applicable mechanisms, forums,
or processes but is under no obligation to implement any of
Feedback, or be required to respond to any questions asked via the
applicable mechanism, forum, or process. Licensee hereby assigns
to Avaya all right, title, and interest in and to Feedback provided to
Avaya.
2.12
Fees and Taxes
To the extent that fees are associated with the license of the SDK,
Licensee agrees to pay to Avaya or pay directly to the applicable
government or taxing authority, if requested by Avaya, all taxes and
charges, including without limitation, penalties and interest, which
may be imposed by any federal, state or local governmental or taxing
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SDK, and as a result of such move, a jurisdiction imposes a duty, tax,
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for the import and export of any such Software), then You are solely
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Audit. Avaya shall have the right, at its cost and expense, to inspect
and/or audit (i) by remote polling or other reasonable electronic
means at any time and (ii) in person during normal business hours
and with reasonable notice Licensee’s books, records, and accounts,
to determine Licensee’s compliance with this Agreement. In the event
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SDK.
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of contributors may be used to endorse or promote products derived
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High Risk Activities. The Avaya SDK is not fault-tolerant, and is not
designed, manufactured or intended for use or resale as on-line
control equipment or in hazardous environments requiring failsafe
performance, such as in the operation of nuclear facilities, aircraft
navigation or aircraft communications systems, mass transit, air
traffic control, medical or direct life support machines, dedicated
emergency call handling systems or weapons systems, in which the
failure of the Avaya SDK could lead directly to death, personal injury,
or severe physical or environmental damage ( “high risk activities”). If
Licensee uses the Avaya SDK for high risk activities, Licensee does
so at Licensee’s own risk and Licensee assumes all responsibility
and liability for such use to the maximum extent such limitation or
exclusion is permitted by applicable law. Licensee agrees that Avaya
and its suppliers will not be liable for any claims or damages arising
from or related to use of the Avaya SDK for high risk activities to the
maximum extent such limitation or exclusion is permitted by law.
No Virus. Licensee warrants that (i) the applications, interfaces,
value-added services and/or solutions, workflows or processes
Licensee develops using this SDK will not contain any computer
program file that includes time code limitations, disabling devices, or
any other mechanism which will prevent the Avaya product (including
other software, firmware, hardware), services and networks from
being functional at all times (collectively “Time Bombs”); and (ii) the
applications, interfaces, value-added services and/or solutions,
workflows or processes Licensee develops using this SDK will be
free of computer viruses, malicious or other harmful code, black
boxes, malware, trapdoors, and other mechanisms which could: a)
damage, destroy or adversely affect Avaya product or services
and/or end users; b) allow remote/hidden attacks or access through
unauthorized computerized command and control; c) spy (network
sniffers, keyloggers); and d) damage or erase such applications,
interfaces, value-added services and/or solutions, workflows or
processes developed using this SDK or data, or any computer files or
systems of Avaya, Affiliates, and/or end users (collectively “Virus”). In
addition to any other remedies permitted in the Agreement, if
Licensee breaches its warranties under this Section, Licensee will, at
its expense, take remedial action to eliminate any Time Bombs
and/or Viruses and prevent re-occurrence (including implementing
appropriate processes to prevent further occurrences) as well as
provide prompt, reasonable assistance to Avaya to materially reduce
the effects of the Time Bomb and/or Virus.
Disclaimer. Any software security feature is not a guaranty against
malicious code, deleterious routines, and other techniques and tools
employed by computer “hackers” and other third parties to create
security exposures. Compromised passwords represent a major
security risk. Avaya encourages You to create strong passwords
using three different character types, change Your password regularly
and refrain from using the same password regularly. You must treat
such information as confidential. You agree to notify Avaya
immediately upon becoming aware of any unauthorized use or
breach of Your user name, password, account, API Key, or other
credentials as provided by Avaya for use of the SDK, or subscription.
You are responsible for ensuring that Your networks and systems are
adequately secured against unauthorized intrusion or attack and
regularly back up of Your data and files in accordance with good
computing practices.
Third Party Licensed Software
A. “Commercial Third Party Licensed Software” is software
developed by a business with the purpose of making money from the
use of that licensed software. “Freeware Licensed Software” is
software which is made available for use, free of charge and for an
unlimited time, but is not Open Source Licensed Software. “Open
Source Software" or "OSS" is as defined by the Open Source
Initiative (“OSI”) https://opensource.org/osd and is software licensed
under an OSI approved license as set forth at https://opensource.org/
licenses/alphabetical (or such successor site as designated by OSI).
These are collectively referred to herein as “Third Party Licensed
Software”.
B. Licensee represents and warrants that Licensee, including any
employee, contractor, subcontractor, or consultant engaged by
Licensee, is to the Licensee’s knowledge, in compliance and will
continue to comply with all license obligations for Third Party
Licensed Software used in the Licensee application created using the
SDK including providing to end users all information required by such
licenses as may be necessary. LICENSEE REPRESENTS AND
WARRANTS THAT, TO THE LICENSEE’S KNOWLEDGE, THE
OPEN SOURCE LICENSED SOFTWARE EMBEDDED IN OR
PROVIDED WITH LICENSEE APPLICATION OR SERVICES DOES
NOT INCLUDE ANY OPEN SOURCE LICENSED SOFTWARE
CONTAINING TERMS REQUIRING ANY INTELLECTUAL
PROPERTY OWNED OR LICENSED BY AVAYA OR END USERS
TO BE (A) DISCLOSED OR DISTRIBUTED IN SOURCE CODE OR
OBJECT CODE FORM; (B) LICENSED FOR THE PURPOSE OF
MAKING DERIVATIVE WORKS; OR (C) REDISTRIBUTABLE ON
TERMS AND CONDITION NOT AGREED UPON BY AVAYA OR
END USERS.
C. Subject to any confidentiality obligations, trade secret or other
rights or claims of Licensee suppliers, Licensee will respond to
requests from Avaya or end users relating to Third Party Licensed
Software associated with Licensee's use of Third Party Licensed
Software. Licensee will cooperate in good faith by furnishing the
relevant information to Avaya or end users and the requester within
two (2) weeks from the time Avaya or end user provided the request
to Licensee.
OWNERSHIP.
As between Avaya and Licensee, Avaya or its licensors or suppliers
shall own and retain all Intellectual Property rights, in and to the SDK
and any corrections, bug fixes, enhancements, updates,
improvements, or modifications thereto and Licensee hereby
irrevocably transfers, conveys and assigns to Avaya, its licensors and
its suppliers all of its right, title, and interest therein. Avaya or its
licensors or suppliers shall have the exclusive right to apply for or
register any patents, mask work rights, copyrights, and such other
proprietary protections with respect thereto. Licensee acknowledges
that the license granted under this Agreement does not provide
Licensee with title or ownership to the SDK, but only a right of limited
use under the terms and conditions of this Agreement.
Grant Back License to Avaya. Licensee hereby grants to Avaya an
irrevocable, perpetual, non-exclusive, sublicensable, royalty-free,
fully paid up, worldwide license under any and all of Licensee's
Intellectual Property rights related to any Permitted Modifications,to
(i) use, make, sell, execute, adapt, translate, reproduce, display,
perform, prepare derivative works based upon, distribute (internally
and externally) and sublicense the Permitted Modifications and their
derivative works, and (ii) sublicense others to do any, some, or all of
the foregoing.
SUPPORT.
No Avaya Support. Avaya will not provide any support for the SDK
provided under this Agreement or for any Derivative Works,
including, without limitation, modifications to the Source Code or
applications built by Licensee using the SDK. Avaya shall have no
obligation to provide support for the use of the SDK, or Licensee's
application, services or solutions which may or may not include
redistributable Client Libraries or Sample Application Code, to any
third party to whom Licensee delivers such applications, services or
solutions. Avaya further will not provide fixes, patches or repairs for
any defects that might exist in the SDK or the Sample Application
Code provided under this Agreement. In the event that Licensee
desires support services for the SDK, and, provided that Avaya offers
such support services (in its sole discretion), Licensee will be
required to enter into an Avaya DevConnect Program Agreement or
other support agreement with Avaya.
Licensee Obligations. Licensee acknowledges and agrees that it is
solely responsible for developing and supporting any applications,
interfaces, value-added services and/or solutions, workflows or
processes developed under this Agreement, including but not limited
to (i) developing, testing and deploying such applications, interfaces,
value-added services and/or solutions, workflows or processes; (ii)
configuring such applications, interfaces, value-added services
and/or solutions, workflows or processes to interface and
communicate properly with Avaya products; and (iii) updating and
maintaining such applications, interfaces, value-added services
and/or solutions, workflows or processes as necessary for continued
use with the same or different versions of end user and/or third party
licensor products, and Avaya products.
CONFIDENTIALITY.
Protection of Confidential Information. Licensee acknowledges and
agrees that the SDK and any other Avaya technical information
obtained by it under this Agreement (collectively, “Confidential
Information”) is confidential information of Avaya. Licensee shall take
all reasonable measures to maintain the confidentiality of the
Confidential Information. Licensee further agrees at all times to
protect and preserve the SDK in strict confidence in perpetuity, and
shall not use such Confidential Information other than as expressly
authorized by Avaya under this Agreement, nor shall Licensee
disclose any Confidential Information to third parties without Avaya's
written consent. Licensee further agrees to immediately 1) cease all
use of all Confidential Information (including copies thereof) in
Licensee's possession, custody, or control; 2) stop reproducing or
distributing the Confidential Information; and 3) destroy the
Confidential Information in Licensee’s possession or under its control,
including Confidential Information on its computers, disks, and other
digital storage devices upon termination of this Agreement at any
time and for any reason. Upon request, Licensee will certify in writing
its compliance with this Section. The obligations of confidentiality
shall not apply to information which (a) has entered the public domain
except where such entry is the result of Licensee's breach of this
Agreement; (b) prior to disclosure hereunder was already rightfully in
Licensee's possession; (c) subsequent to disclosure hereunder is
obtained by Licensee on a non-confidential basis from a third party
who has the right to disclose such information to the Licensee; (d) is
required to be disclosed pursuant to a court order, so long as Avaya
is given adequate notice and the ability to challenge such required
disclosure.
Press Releases. Any press release or publication regarding this
Agreement is subject to prior written approval of Avaya.
NO WARRANTY.
The SDK and Documentation are provided “AS-IS” without any
warranty whatsoever. AVAYA SPECIFICALLY AND EXPRESSLY
DISCLAIMS ANY WARRANTIES OR CONDITIONS, STATUTORY
OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
NONINFRINGEMENT AND SATISFACTORY QUALITY. AVAYA
DOES NOT WARRANT THAT THE SDK AND DOCUMENTATION
ARE SUITABLE FOR LICENSEE'S USE, THAT THE SDK OR
DOCUMENTATION ARE WITHOUT DEFECT OR ERROR, THAT
OPERATION WILL BE UNINTERRUPTED, OR THAT DEFECTS
WILL BE CORRECTED. FURTHER, AVAYA MAKES NO
WARRANTY REGARDING THE RESULTS OF THE USE OF THE
SDK AND DOCUMENTATION. NEITHER AVAYA NOR ITS
SUPPLIERS MAKE ANY WARRANTY, EXPRESS OR IMPLIED,
THAT THE SDK OR DOCUMENTATION IS SECURE, SECURITY
THREATS AND VULNERABILITIES WILL BE DETECTED OR
SOFTWARE WILL RENDER AN END USER’S OR LICENSEE’S
NETWORK OR PARTICULAR NETWORK ELEMENTS SAFE FROM
INTRUSIONS AND OTHER SECURITY BREACHES.
CONSEQUENTIAL DAMAGES WAIVER.
EXCEPT FOR PERSONAL INJURY CLAIMS, AVAYA SHALL NOT
BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR
CONSEQUENTIAL DAMAGES IN CONNECTION WITH, ARISING
OUT OF OR RELATING TO THIS AGREEMENT OR USE OF THE
SDK, OR FOR THE LOSS OR CORRUPTION OF DATA,
INFORMATION OF ANY KIND, BUSINESS, PROFITS, OR OTHER
COMMERCIAL LOSS, HOWEVER CAUSED, AND WHETHER OR
NOT AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE.
LIMITATION OF LIABILITY.
EXCEPT FOR PERSONAL INJURY CLAIMS, IN NO EVENT SHALL
AVAYA'S TOTAL LIABILITY TO LICENSEE IN CONNECTION WITH,
ARISING OUT OF OR RELATING TO THIS AGREEMENT EXCEED
FIVE HUNDRED DOLLARS ($500). THE PARTIES AGREE THAT
THE LIMITATIONS SPECIFIED IN THIS SECTION WILL APPLY
EVEN IF ANY LIMITED REMEDY PROVIDED IN THIS
AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL
PURPOSE.
INDEMNIFICATION.
Licensee shall indemnify and hold harmless Avaya, Affiliates and
their respective officers, directors, agents, suppliers, customers and
employees “Indemnified Parties”) from and against all claims,
demand, suit, actions or proceedings (“Claims”) and damages,
losses, liabilities, costs, expenses, and fees (including fees of
attorneys and other professionals) (“Damages”) based upon an
allegation pertaining to wrongful use, misappropriation, or
infringement of a third party’s Intellectual Property right arising from
or relating to Licensee’s use of the SDK, alone or in combination with
other software, such as operating systems and codecs, and the,
direct or indirect, use, distribution or sale of any software, Derivative
Works or other products (including but not limited to applications,
interfaces, and application programming interfaces) developed
utilizing the SDK.
Licensee shall defend, indemnify and hold harmless the Indemnified
Parties from and against all Claims and Damages arising out of or
related to: (i) personal injury (including death); (ii) damage to any
person or tangible property caused, or alleged to be caused by
Licensee or Licensee’s application created by using the SDK; (iii) the
failure by Licensee or Licensee’s application created by using the
SDK to comply with the terms of this Agreement or any applicable
laws; (iv) the breach of any representation, or warranty made by
Licensee herein; or (v) Licensee’s breach of any obligation under the
Licensee EULA.
TERM AND TERMINATION.
This Agreement will continue through December 31
st
of the current
calendar year. The Agreement will automatically renew for one (1)
year terms, unless terminated as specified in Section 10.2 or 10.3
below.
Either party shall have the right to terminate the Agreement, upon
thirty (30) days written notice to the other party.
Notwithstanding language to the contrary, Avaya may terminate this
Agreement immediately, upon written notice to Licensee for breach of
Section 2 (License Grant), Section 5 (Confidentiality) or Section 12
(Compliance with Laws). Avaya may also terminate this Agreement
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