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凌棕《从软件工程到服务科学》
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2011-01-10
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凌棕《从软件工程到服务科学》--美国IBM公司软件部科学家--2010中国软件技术大会.pdf
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From: Software Engineering
To: Service Science
LING Zong, Ph. D.
IBM Software Group
San Jose, California, U.S.A.
Review the past, Optimize the Present, Prepare the Future
Routine Work (Engineering and Services):
1. (60%) Research and Development
On E-Business Data Storage Management
2. (25%) Critical Customer Service
For Special Weapon Attack Team (SWAT)
3. (10%) Global Training and Academic Lecture
As a Technical Evangelist and University Ambassador
4. (5%) Technical Consultation
To Venture Capital Investment in the Silicon Valley
About Speaker
http://software.nju.edu.cn/lingzong
LING Zong (凌棕), Ph. D.
Senior Engineer / Scientist
IBM Almaden Research Center / Software Group
San Jose, California, U.S.A.
• Motivations
• Software Engineering
• Service Science
• Challenges
Agenda
• Motivations
–Status of Software Industry
–Profit Chain and Job Trends
• Software Engineering
• Service Science
• Challenges
Topics
Software Industry
Engineering Services
• Innovation
• Technology
• Product
• Market
• Customer
• Support
Separation
Integration Virtualizatio
n
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