Bomb Threat_CRM产品经理 需求规格说明书管理系统规格需求说明书模板.doc

Operating Policies

Objective

To set a precise guideline and procedure on reporting Bomb Threat, in order to avoid panic and in the

event of evacuation to ensure it is efficient and adequately co-ordinated.

Bomb Threat

Bomb threat warnings are usually made by telephone call. Those making such calls do not normally

call to anyone in particular, but deliver the message to the first person contacted. If a bomb threat

and try to detect back-ground sounds that may aid in determining source of call:

1. Listen carefully, always ask the caller to speak directly with General Manager / Manager, or the

senior hotel representative on duty.

2. If the caller refuses to be connected to these persons, the operator will handle the call following

the guidelines of the Bomb Threat Check List (see attached) and try to obtain as much

information as possible.

3. In the event of the call being transferred to General Manager / Manager / senior hotel person on

duty they should utilise the "Bomb Threat Check List" located in their Safety & Loss Manual.

On completion of the call, PABX to be instructed to activate Bomb Threat paging code 33300.

(if required)

Conference Room, or return to the hotel if not currently presents.

Operating Policies