Table of content
Store Event Sink Troubleshooting guide....................................................................................1
Table of content..........................................................................................................................2
1. Introduction.............................................................................................................................2
2. Registrations problems............................................................................................................2
3. Execution problems.................................................................................................................4
Prerequisites: how to identify the process associated to your sink?.......................................4
Case 1: we’re suspecting the code of the event sink to be bad designed................................5
Creating the Diagnostic Sink using Visual Basic 6.0.........................................................5
Setting up the Diagnostic Sink............................................................................................8
Creating a COM+ Event Sink Application.........................................................................8
Registering the Event Sink using Exchange Explorer........................................................9
Advanced Debugging using WinDBG..............................................................................11
Case 2: the code normally works but the machine got problems..........................................16
Check the COM+ application settings.............................................................................16
Check the registration items inside the SystemMailbox special folders..........................17
Get the Exchange Application logs for review................................................................18
Verify that the sink is really loaded using Process Explorer...........................................18
Check you don’t have any problem accessing to the registry or to the file system inside
your event sink..................................................................................................................19
4. Links to documentation.........................................................................................................19
1. Introduction
Here are the most common issues I’ve faced during the last years while helping our
customer in Europe around Exchange 2000/2003 store event sinks. Most of the time, these
notes help me to resolve, let’s say, 70% of the incoming issues on event sinks. Another 25%
are often linked to the code itself having a problem or not doing what it’s supposed to do
because of a base design. At last, the remaining 5% were linked to a more severe problem
because of a bug from one of our product or a very instable Exchange configuration. I then
truly hope that you, the reader, will fall into the 70% part of the event sink’s issues and that
this document will be able to help you.
2. Registrations problems
Let’s start here by the first kind of issue I’ve been working on: the registrations
problems. By registrations problems, I mean everything linked to the stage following the
event sink installation on the server (through a MSI like package hopefully). The registration
is indeed the information that will tell to the Exchange server what code it should call for a
specific mailbox and/or group of mailbox on a specific action (OnSave, OnDelete, etc.). If
you can’t create the famous registration item through the regevents.vbs script or through
Exchange Explorer, this chapter is for you.
Here are the most common issues on this topic:
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