1.售后服务体系..........................................................................................................88
1。1 售后服务体系的规模和特点 ......................................................................88
1.2 售后服务内容 ................................................................................................88
1.3 售后服务分工参考界面 ................................................................................89
1.4 售后服务流程 ................................................................................................90
2。质量管理体系......................................................................................................104
2。1 客户服务规范 ............................................................................................104
2.2 运行维护规范 ..............................................................................................110
2.3 售后技术支持规范 ......................................................................................112
3．售后服务与技术支持..........................................................................................114
3。1 计划与承诺 ................................................................................................114
3.2 故障分级响应机制 ......................................................................................116
4。研发人员驻场支持..............................................................................................122
第 5 章培训方案................................................................................................123
1.培训目的................................................................................................................123
2。培训规划与要求..................................................................................................123
3.培训内容................................................................................................................124
4.培训周期................................................................................................................125
5。培训课程大纲......................................................................................................125
6。培训组织实施......................................................................................................127
第 6 章售后服务及保修承诺 ............................................................................129
第 7 章软件使用说明........................................................................................130
一、手机端说明........................................................................................................130
1.产品介绍............................................................................................................130
2．安装与卸载 ......................................................................................................131
3. 使用方法..........................................................................................................133
二、后台管理使用说明............................................................................................155
1、后台登陆..........................................................................................................155
2、消息管理..........................................................................................................156
3、农技..................................................................................................................159
4、订阅..................................................................................................................160
5、培训..................................................................................................................161
6、后台管理..........................................................................................................161
7、个人管理..........................................................................................................169
第 8 章截图证明文件........................................................................................170
五、项目管理机构及项目经理简历表............................................................181
六、合同条款点对点应答...............................................................................183
...........................................................................................................................184
一、定义............................................................................................................188
二、合同标的....................................................................................................188
三、价格及付款条件........................................................................................189
四、交货条件....................................................................................................192
五、软件安装、测试、验收............................................................................192
六、质量、权利保证和保修............................................................................194
七、保密义务....................................................................................................194
八、违约责任....................................................................................................196
九、综合条款....................................................................................................197
七、合同条款偏离表 ......................................................................................201
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