准备计划 ................................................................83
勘查计划 ................................................................83
实施计划 ................................................................83
初验计划 ................................................................84
第3章验收报告 ........................................................85
第4章售后服务及系统维护方案 ..........................................88
1.售后服务体系 ............................................................88
售后服务体系的规模和特点 ..............................................88
售后服务内容 ..........................................................88
售后服务分工参考界面 ..................................................89
售后服务流程 ..........................................................90
2.质量管理体系 ...........................................................104
客户服务规范 .........................................................104
运行维护规范 .........................................................110
售后技术支持规范 .....................................................112
3．售后服务与技术支持 ....................................................114
计划与承诺 ...........................................................114
故障分级响应机制 .....................................................116
4.研发人员驻场支持 .......................................................122
第5章培训方案 .......................................................123
1.培训目的 ...............................................................123
2.培训规划与要求 .........................................................123
3.培训内容 ...............................................................124
4.培训周期 ...............................................................125
5.培训课程大纲 ...........................................................125
6.培训组织实施 ...........................................................127
第6章售后服务及保修承诺 .............................................129
第7章软件使用说明 ...................................................130
一、手机端说明 ...........................................................130
1.产品介绍 .............................................................130
2．安装与卸载 ..........................................................131
3. 使用方法 ............................................................133
二、后台管理使用说明 .....................................................155
1、后台登陆 ............................................................155
2、消息管理 ............................................................156
3、农技 ................................................................159
4、订阅 ................................................................160
5、培训 ................................................................161
6、后台管理 ............................................................161
7、个人管理 ............................................................169
第8章截图证明文件 ...................................................170
五、项目管理机构及项目经理简历表......................................181
六、合同条款点对点应答................................................183
....................................................................184
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