目录
1. 文档介绍 ...................................................................................................................................4
1.1 文档目的............................................................................................................................4
1.2 文档范围............................................................................................................................4
1.3 读者对象............................................................................................................................4
1.4 参考文献............................................................................................................................5
1.5 术语与缩写解释................................................................................................................5
2. 人员与责任 ...............................................................................................................................6
2.1 项目建设管理机构............................................................................................................6
2.2 驻场人员工作时间............................................................................................................7
2.3 人员培训............................................................................................................................7
2.3.1. 培训需求管理 .................................................................................................................8
2.3.2. 培训内容管理 .................................................................................................................9
2.4 绩效考核..........................................................................................................................10
3. 运维过程内容 .........................................................................................................................10
3.1. 运维模型..........................................................................................................................11
3.2. PDCA 服务建设.................................................................................................................11
3.2.1. 策划设计 ........................................................................................................................11
3.2.2. 实施转换 ........................................................................................................................12
3.2.3. 检查运营 ........................................................................................................................12
3.2.4. 持续性改进....................................................................................................................12
4. 运维资源 .................................................................................................................................13
4.1. 运维环境..........................................................................................................................13
4.2. 驻场服务..........................................................................................................................14
4.3. 服务器备件......................................................................................................................14
4.4. 运维知识库......................................................................................................................14
