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HR Predictions
for 2021
![](https://csdnimg.cn/release/download_crawler_static/70883184/bg2.jpg)
HR PREDICTIONS FOR 2021
2
What We
Learned in 2020
This year we learned a lot. We learned that we, as individuals,
are vulnerable to threats and also very resilient when facing
change. Most of us spent a lot of time working at home,
which has changed the way we live and helped us become
comfortable with the digital world of work. The biggest word
of the year is “resilience.” We learned how to build a resilient
company, a resilient team, and a resilient personal life.
DDI’s new leadership research shows that employees have
more condence in leaders than they have in 20 years. This
new level of condence comes from a new mindset in business.
Company leaders have to listen, take care of people, and build
a business that helps everyone be successful, regardless of
individual situations.
We also learned to be agile with a lower case “a.” For years,
companies have been talking about Agile methodology
practices such as attening organizations and working in
teams. This year, agile happened at scale. HR leaders have
told me their companies moved faster than they thought
possible. Things like digital transformation and the redesign of
performance management happened in months. We learned
that a focus on helping employees be productive, safe, and
included is really the core of a transformation.
And we also learned how to learn. Most of us didn’t know a
lot about public health, viruses, workplace hygiene, or social
issues such as Black Lives Matter or mask-wearing politics.
But this year we learned. This year has shown me that HR
professionals are learners at heart. In fact, the L&D market
itself has exploded with growth. Most of you have seen more
consumption of learning than you ever thought possible, and
your employees are as engaged as they’ve ever been.
And with all this change people are a little tired. We went
through a brutal election in the United States, we suffered
tremendous loss from racial injustices and pandemic failures,
and we worked a lot of hours and spent a lot of time on video.
As we go into 2021 it’s important to reect on what we learned
and make sure we take it forward, while taking advantage of
our newly found skills in remote work, wellbeing, empathy, and
productivity.
As I think back about all we’ve experienced, it’s very clear to
me that 2021 will be a transformational time. Let me give you
some perspectives for the year ahead.
1
There Is a New
War for Talent
“War for talent” is a 20-year-old phrase, originally coined by
a consulting rm. I predict this year the war will again emerge
with a vengeance. New research from EMSI and LinkedIn
shows that the number of open jobs is almost as high as it was
12 months ago, and economic productivity is at record levels.
What this means is that for key roles and geographies, there is
huge demand for people, and you will be competing for talent
in every way.
Amazon, Wal-Mart, Target, and other businesses have hired
many people this year, including retail workers, logistics staff,
and delivery drivers. In fact, the number of delivery driver
jobs is 140% higher than a year ago. If you’re a tech company,
you’ve likely been hiring engineers, data scientists, and
designers. Jobs in healthcare and home health are growing at
the fastest pace of all.
Interestingly enough, it also appears that the pandemic has
changed the workforce itself. Baby boomers are retiring at a
record rate,
1
with more than 3.2 million retiring this year alone.
Women and non-college educated workers have also left the
workforce, making it even harder to nd people to ll the
service, labor, and contract jobs now in high demand.
Jobs for 2021 will be service roles – jobs that require technical
skills and experience but are primarily driven by your
candidate’s ability to learn, collaborate, and relate to your
company’s purpose. Purpose was a big topic in 2020 (it is one
1 hps://www.wsj.com/arcles/covid-shrinks-the-labor-market-pushing-out-women-
and-baby-boomers-11607022074
![](https://csdnimg.cn/release/download_crawler_static/70883184/bg3.jpg)
HR PREDICTIONS FOR 2021
3
of the highest correlated dimensions in pandemic response
2
),
so you’ll want to communicate and clarify your company’s
purpose when recruiting so you attract people who care.
Talent acquisition remains one of the most complex parts of
HR. In 2021, companies will begin to put more emphasis on job
sharing and internal talent mobility. For in-demand job roles,
we'll see wages go up at last.
I also think it’s important you communicate your role in
society. Younger workers (74% of the workforce is now under
the age of 50) are desperately looking for meaningful work. If
you nail this well, you’ll hire the right people.
2
Digital Has Become
a Way of Life
Digital transformation is here. There’s no more reason to
debate whether people are allowed to work at home; they’re
now working everywhere. In fact, the big trend to me is that
work comes to you rather than you going to work.
In HR, this means we have to push forward with the
simplication, integration, and design thinking of the digital
work experience. Products like Microsoft Teams are sweeping
across the world, enabling HR teams to create a single
platform experience for employees. I know there are hundreds
of HR tech tools to consider. We must accept that digital is the
2 hps://joshbersin.com/business-resilience-the-global-covid-19-pandemic-response-
study/
way people work and then collect the fewest and best tools for
your needs and make them all work together. Hire a few people
who understand data and systems; develop an architecture
team that can look at how these things come together; and
work very closely with IT.
3
Employee Experience Is
Now a Corporate Strategy
We started the conversation about EX about ve years
ago. Now, EX initiatives are company-wide projects that
include HR, IT, legal, facilities, nance, and workplace safety.
Employee experience encompasses issues ranging such as
work protocols, management support, workplace design,
rewards, development, careers, and culture. Our new EX
framework, which we’ve developed in partnership with dozens
of companies, shows you how expansive the topic has become.
In 2021, you will need a cross-functional EX team that looks at
employee segments, employee journeys, and the role of service
delivery centers responding to employee problems and needs.
While EX started as a design thinking exercise, it now goes well
beyond HR-related moments that matter. Comprehensive
employee experience requires thinking about every minute
in a workday and includes considering how to handle all types
of employee feedback and developing a strategy for “signal to
action” as I describe in our new EX research
3
.
Where and how should you start with employee experience?
First, make sure your EX team has an expansive mission.
Focusing only on HR is not sufcient. EX touches on work,
career, and life journeys. You need to think of EX as a company-
wide initiative and leverage as much technology as you can.
One of our clients spent the last two years implementing a
series of chatbot services for their employees. As the system
got better over time, the HR service delivery team began to get
smarter and smarter about employee needs and now can see
trends in employee engagement in real time. Another company
connected its service delivery applications to Workplace by
Facebook so employees can chat and interact with every HR
3 hps://joshbersin.com/2020/11/employee-experience-4-0-closing-the-loop-from-
signal-to-acon/
Figure 1: Annual increase in the retired U.S. Baby Boomer population
(in millions)
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