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NetBackup 52xx and 5330 Appliance Troubleshooting Gu
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NetBackup 52xx and 5330 Appliance Troubleshooting Guide - 2.7.3
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Veritas NetBackup™
Appliance Troubleshooting
Guide
Release 2.7.3
NetBackup 52xx and 5330
Document Revision 1
Veritas NetBackup™ Appliance Troubleshooting
Guide
Release 2.7.3 - Document Revision 1
Legal Notice
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Chapter 1 About using the Troubleshooting Guide ....................... 7
About this guide ............................................................................. 7
About the intended audience ............................................................ 8
About contacting Technical Support ................................................... 8
About troubleshooting the NetBackup Appliance ................................... 9
Chapter 2 Best practices ..................................................................... 13
About best practices ..................................................................... 13
Determining the NetBackup Appliance serial number ........................... 15
Locating hardware serial numbers ............................................. 18
About Fibre Channel HBA card configuration verification ...................... 21
About Notification settings .............................................................. 23
About IPMI configuration ................................................................ 23
About password management and recovery ...................................... 25
About IPv4-IPv6-based network support ............................................ 25
About enabling BMR options ........................................................... 27
About deleting LDAP or Active Directory users ................................... 27
Chapter 3 About Software Troubleshooting Tools ....................... 29
Tools for troubleshooting the NetBackup Appliance ............................. 29
Troubleshooting and tuning appliance from the Appliance Diagnostics
Center .................................................................................. 30
About NetBackup support utilities .................................................... 34
NetBackup Domain Network Analyzer (NBDNA) ........................... 34
NetBackup Support Utility (nbsu) ............................................... 36
Chapter 4 Working with log files ........................................................ 37
About NetBackup appliance log files ................................................. 37
About the Collect Log files wizard .................................................... 40
Viewing log files using the Support command ..................................... 40
Where to find NetBackup appliance log files using the Browse
command ............................................................................. 42
Gathering device logs with the DataCollect command .......................... 43
Where to find information for NetBackup-Java applications ................... 44
Contents
Enabling and disabling VxMS logging ............................................... 45
Chapter 5 Troubleshooting the NetBackup Appliance setup
and configuration issues ........................................... 46
Troubleshooting the appliance setup and configuration issues ............... 46
About troubleshooting appliance installation and upgrade
problems .............................................................................. 47
Troubleshooting appliance configuration problems .............................. 48
Resolving a NetBackup 5220 boot order change problem ..................... 48
Failure to complete role configuration when NetBackup Appliance
Directory is down .................................................................... 52
Chapter 6 Troubleshooting generic issues .................................... 55
Troubleshooting generic issues ....................................................... 56
About Fibre Transport media server verification .................................. 57
About Fibre Transport Deduplication target mode port verification .......... 57
Troubleshooting failure to connect to a media server and create storage
unit ...................................................................................... 58
Troubleshooting possible issues to enable or disable the SAN Client
Fibre Transport ..................................................................... 58
Troubleshooting self-test errors ....................................................... 59
About troubleshooting a corrupt storage partition ................................ 60
About troubleshooting FactoryReset problems .................................... 61
Discard RAID preserved cache after performing a factory reset .............. 62
Troubleshooting IPv6 network problems ............................................ 62
NetBackup deduplication disk pool or disk volume intermittently goes
to a DOWN state .................................................................... 64
Failed to perform the Appliance Factory Reset operation on a media
server .................................................................................. 65
Failed to boot NetBackup 5220 appliance due to the missing embedded
RAID controller information ....................................................... 66
Chapter 7 Troubleshooting hardware Issues ................................ 68
Starting an appliance that does not turn on ........................................ 68
Troubleshooting an amber drive status LED on the appliance ................ 70
Troubleshooting a system drive that the management software does
not identify ............................................................................ 71
Troubleshooting appliance power supply problems .............................. 72
Troubleshooting system-induced shutdown ........................................ 73
Troubleshooting system status LED issues ........................................ 75
5Contents
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