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NetBackup 52xx and 5330 Appliance Troubleshooting Gui
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NetBackup 52xx and 5330 Appliance Troubleshooting Guide - 3.0
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Veritas NetBackup™
Appliance Troubleshooting
Guide
Release 3.0
NetBackup 52xx and 5330
Veritas NetBackup™ Appliance Troubleshooting
Guide
Release 3.0
Legal Notice
Copyright © 2016 Veritas Technologies LLC. All rights reserved.
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Chapter 1 About using the Troubleshooting Guide ....................... 6
About this guide ............................................................................. 6
About the intended audience ............................................................ 7
About contacting Technical Support ................................................... 7
About troubleshooting the NetBackup Appliance ................................... 8
Chapter 2 Best practices ..................................................................... 11
About best practices ..................................................................... 11
Determining the NetBackup Appliance serial number ........................... 13
Locating hardware serial numbers ............................................. 16
About Fibre Channel HBA card configuration verification ...................... 18
About Notification settings .............................................................. 19
About IPMI configuration ................................................................ 20
About password management and recovery ...................................... 22
About IPv4-IPv6-based network support ............................................ 23
About enabling BMR options ........................................................... 24
About deleting LDAP or Active Directory users ................................... 24
Chapter 3 About troubleshooting tools ............................................ 26
Tools for troubleshooting the NetBackup Appliance ............................. 26
About hardware monitoring ............................................................. 27
Troubleshooting and tuning appliance from the Appliance Diagnostics
Center .................................................................................. 28
About NetBackup support utilities .................................................... 31
NetBackup Domain Network Analyzer (NBDNA) ........................... 31
NetBackup Support Utility (nbsu) ............................................... 33
Chapter 4 Working with log files ........................................................ 34
About NetBackup Appliance log files ................................................ 34
About the Collect Log files wizard .................................................... 36
Viewing log files using the Support command ..................................... 37
Where to find NetBackup Appliance log files using the Browse
command ............................................................................. 38
Gathering device logs with the DataCollect command .......................... 40
Contents
About gathering information for NetBackup-Java applications ................ 41
Enabling and disabling VxMS logging ............................................... 42
Chapter 5 Disaster recovery .............................................................. 44
About disaster recovery ................................................................. 44
Disaster recovery best practices ...................................................... 45
Disaster recovery scenarios ............................................................ 45
Appliance sustained power interruption ....................................... 46
Appliance hardware failure ....................................................... 48
Complete loss of appliance with recoverable operating system
drives and attached storage disks ........................................ 55
Complete loss of appliance with recoverable attached storage
disks .............................................................................. 57
Complete loss of appliance and attached storage disks .................. 86
NetBackup appliance software corruption .................................... 87
NetBackup appliance database corruption ................................... 88
NetBackup appliance catalog corruption ..................................... 93
NetBackup appliance operating system corruption ........................ 99
Chapter 6 NetBackup Appliance error messages ...................... 100
About NetBackup Appliance error messages .................................... 100
Error messages displayed during initial configuration ......................... 101
Error messages displayed on the NetBackup Appliance Web Console
.......................................................................................... 103
Error messages displayed on the NetBackup Appliance Shell Menu
.......................................................................................... 121
NetBackup status codes applicable for NetBackup Appliance .............. 130
5Contents
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