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一种流程驱动式CRM结构设计,刘军,吴誉,CRM(customer relationship management,客户关系管理)系统能从大量的操作型数据和历史数据中挖掘出有用的知识。本文中提出了一种流程驱动�
国武技论文在线 国武技论文在线 Maintainer Front-end Subs sterm Data source Analyst analy tical Con trol Para meter lg orth Manager Function Senior Analytical resu It Manager ““…“,,……,, Back-end Subsystem 国武技论文在线 Web service gert M。 delling Module Web service Web service Web service i Controlling Algorithm Calculation Module Module Module 国武技论文在线 国武技论文在线 种流程驱动式结构设计 刘军,吴誉 (武汉理工大学计算机学院,武汉430070) 摘要:CRM( customer relationship management,客户关系管理)系统能从大量的操作型 数据和历史数据中挖掘出有用的知识。本文中提出了一种流程驱动的改进结构,主要是在原 有结构基础上溶入了分布式元素,使这种结构更实用及更好地适用于网络环境。 关键词:计算机决策支持系统:分析型¢RM;分布式数据挖掘;分层数据模型 中图分类号:

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