As the result of the warmer climate and the worse environment, human beings are facing with more serious natural disasters. It is urgent to improve emergency management. Due to the fact that performance of emergency management is affected by many factors, it is difficult to improve all of them in limited resources. Thus, a feasible way is to figure out some important and urgent ones to optimize. For this purpose, a new method identifying the critical success factors (CSF) is proposed in this pap
