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Adults’ media use and attitudes
Report 2016
Research Document
Publication date:
April 2016
1
About this document
This report is published as part of our media literacy duties. It provides research that looks at
media use, attitudes and understanding, and how these change over time, with a particular
focus on those groups that tend not to participate digitally. The report covers TV, radio,
mobile, games, and the internet, with a particular focus on the latter.
The report focuses on the current wave of research which was conducted in autumn 2015
and any key changes compared to 2014.
2
3
Contents
Section
Page
1 Overview 6
2 Executive summary 7
3 Introduction 20
3.1 Ofcom’s duties 20
3.2 Research methodology and analysis 20
4 Digital media take-up and use 22
4.1 Section overview 22
4.2 Key findings 22
4.3 Internet take-up and use 23
Internet use, by location and device 23
Volume of internet use 32
Online activities undertaken regularly (at least once a week) 35
4.4 Media device take-up, use and affinity 40
Mobile phone use 40
Activities undertaken on a mobile phone 42
Use of apps 45
Device used most often for specific online activities 47
Media platform/ device use 48
Most-missed media device 50
5 Digital media activities 54
5.1 Section overview 54
5.2 Key findings 54
5.3 Overview of online and mobile activities 55
5.4 Watching video 59
Frequency of accessing video content online 59
Device used most often for watching video content online 60
Apps versus browsers – watching video content online 62
Content watched on YouTube 64
Watching video content on a mobile phone 67
5.5 Listening to audio 69
Frequency of accessing audio content online 69
Device used most often for listening to streamed music online 70
Apps versus browsers – listening to streamed music online 71
Listening to music on a mobile phone 72
5.6 Communicating or participating (including social media) 73
Frequency of communicating through various methods online 73
Apps versus browsers – email 77
Communication and participation on a mobile phone 78
4
Social media profiles 82
Frequency of visiting social media sites or apps 85
Device used most often for social media 86
Apps versus browsers – social media 87
5.7 Gaming 88
Gaming, across devices 88
Volume of gaming per week 90
Frequency of playing games online 91
Gaming on a mobile phone 92
5.8 Browsing, searching for content and accessing news 94
Accessing online information sources 94
Frequency of browsing and searching for content online 100
Device most often used for general surfing/ browsing the internet 104
Device mostly used for looking at news websites or apps 105
Apps versus browsers – looking at news online 106
Browsing or searching for content on a mobile phone 107
5.9 Online transactions 109
Frequency of using transactional services online 109
Device mostly used for transacting online 111
Apps versus browsers – transacting online 113
Transactional activities on a mobile phone 115
5.10 Accessing public or civic services 118
Frequency of using public or civic services online 118
Device mostly used for completing government processes online 121
Reasons for not completing government processes online 122
5.11 Other activities 124
Download software 124
Accessing files through a cloud service 124
Setting up or maintaining a website/ blog 124
Doing an online course to get a qualification 125
Apps versus browsers – access files through a cloud service 126
Other activities using a mobile phone 127
6 Media attitudes and critical understanding 129
6.1 Section overview 129
6.2 Key findings 129
6.3 Concerns about media 130
Concerns about TV content 131
Concerns with internet content 132
Concerns about mobile phones 133
Concerns about apps 134
Concerns about gaming 134
6.4 Media funding 135
TV funding 135
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