does not imply a partnership relationship between Cisco and any other company. (0609R)
About the Author
Brent Sieling is an instructor and program director for the two-year Network Specialist Associate Degree at Madison College. He
has been teaching networking classes full-time since January 2006 and part-time for three semesters prior to that. He is the lead
contact for the Academy Support Center and Instructor Training Center at Madison College’s Cisco Networking Academy, providing
support to over 30 high schools and technical colleges in the state of Wisconsin. Brent previously worked as a network specialist at
the Madison Metropolitan School District, where he managed a network of over 50 schools. Brent currently holds the Cisco Certified
Network Associate (CCNA), CCNA Voice, and CCNA Security certifications, and he was previously a Certified Novell Engineer
(CNE). He recently completed the Cisco Academy Instructor Trainer Qualification (ITQ) process to become an Academy Instructor
Trainer. Brent has been a regular presenter at the Cisco Academy conferences.
About the Contributing Authors
David Bateman is a Certified Cisco Systems instructor with more than 20 years of internetworking experience. David has always
enjoyed sharing his knowledge and has been a Cisco instructor for Skyline-ATS since 2000. In addition to teaching he is involved in
authoring courses and books including Configuring Cisco Communication Manager & Unity Connection released by Cisco Press.
David is currently the director of Educational Services for Skyline-ATS. His years of real-world technical and business knowledge
allow him to bring a unique perspective to the classroom, where he not only delivers critical technical knowledge but can also explain
how technologies can be used to address various business needs.
Brian Morgan, CCIE No. 4865, is a Collaboration Architect with Cisco specializing in Unified Communications and Collaboration
technologies. With over 20 years in the networking industry, he has performed in a number of roles, including network consultant,
Certified Cisco Systems Instructor, and engineering director for a telecommunications company. When he’s not spending time with
his family, Brian enjoys working with local high school and college students enrolled in local Cisco Network Academy programs in
North Texas.
About the Technical Reviewers
Michael Valentine has more than 15 years of experience in the IT field, specializing in Cisco networking and VoIP technologies. He
is a freelance Cisco Certified Systems Instructor, currently associated with Skyline Advanced Technology Services. His accessible,
humorous and effective teaching style has demystified Cisco for hundreds of students since he began teaching in 2002. He has
developed courseware and lab guides both for Cisco Systems and third-party clients.
Mike received his Bachelor of Arts from the University of British Columbia and currently holds CCNA, CCNA Voice, CCDA, CCNP,
CCVP, and CCSI certifications, among others.
Mike has authored, co-authored, and technically reviewed several Cisco Press titles.
Brion Washington has been working with Cisco VOIP since the 4.x release. His expertise is in Cisco Unified Communications
Manager (CUCM) and Voice Gateways. He has authored the CCVP GWGK Quick Reference (978-1-58714-355-7), CCNP Voice
TVoice 642-427 Quick Reference (978-1-58714-365-6), and CCNP Voice CAPPS 642-467 Quick Reference (978-1-58714-361-
8), and served as a technical editor for multiple others. He currently works as a Senior Network Engineer based on the East coast.
Acknowledgments
I have many people to thank for helping put this book together. Thankfully for me, this is not the Academy Awards, where the orchestra
can cut me off if I go on too long.
First is Mary Beth Ray of Cisco Press. I owe her thanks for her willingness to work with a first-time author to produce a lab book for the
CCNA Voice certification. I owe her even more thanks for not sending the Cisco Press Ninja Assassins after me when I was late on
my deadlines, even though I completely deserved it.
To Ellie Bru, Mandie Frank, and John Edwards of Cisco Press. Ellie and Mandie had the unfortunate task of working with a first-time
author, trying to get me to complete everything (and in a readable format). John not only had to correct my writing, but also to translate
it into proper English.
To David Bateman and Brian Morgan. Despite my years of experience with Cisco’s router-based voice solution, there are parts of the
voice world, such as Cisco Unified Presence Server, that I had not dabbled in. Their writing both helped to make this book more
complete and kept the deadlines from slipping any further.
To Brion Washington and Michael Valentine. As technical reviewers, they both made sure that I was as accurate as possible in
explanations, and more than once caught areas where I made mistakes.
To David Shonkwiler and Ken McCullough. As my dean and department head, respectively, they have made it possible to teach in
one of the finest two-year schools in the state of Wisconsin, if not the nation. They have made sure that my students have access to the
equipment and resources in the classroom to succeed in their future jobs.
To Cheryl Halle and Curt Chambers. As any instructor will tell you, his or her success is in large part due to the people who provide
help, and Cheryl and Curt are the best at running our labs. The labs are so well run that the Cisco Academy has held instructor training
qualifications here twice in the past year, and the Academy told us it could not have had an easier time.
There are many students who were guinea pigs for my labs over the past year and worked on my beta versions (and many alpha
versions). They had to put up with my hands waving in the air as I explained how cool this stuff was, even the QoS portion. I was able to
sneak their names into Appendix B, “IP Addressing and Phone Extensions for Cisco Unified Communications Manager Labs
(Chapters 8–14 and 16–17),” along with many of my students who achieved their CCNA certification while at Madison College.
However, there are two students who went above and beyond and deserve special recognition: Krzysztof Petrynko and John Endries.
They both put in numerous hours checking my labs and giving me valuable feedback.
In addition to dedicating the book to my wife Megan, I also have to thank her for not only keeping things running at home (I promise to
start cooking dinner more often now that this is done!), but also for doing the initial proofread of all my writing. (She was the one to
point out that I needed to hyphenate ever-patient in the dedication.)
Finally, I have to thank Cisco itself and, by extension, the Cisco Networking Academy. There are few companies in the world that
would spend millions of dollars to develop and maintain excellent curriculums and then give it to schools at no cost. My former students
would not have their great jobs without the fantastic CCNA Exploration curriculum that the Academy offers. I have found great success
in teaching the Academy curriculum and learned many new things along the way.
Dedication
This book is dedicated to my ever-patient wife Megan Schliesman and my wonderful daughter Lily (who will be mortified that I
mentioned her name).
Contents at a Glance
Introduction
