2020/3/27
目 录
目 录.................................................................................................2
运维管理规范.....................................................................................4
1. 目的..............................................................................................4
2. 适用范围........................................................................................4
3. 规范性引用及参考...........................................................................4
4. 本文术语，定义和缩略语.................................................................5
5. 基本要求........................................................................................6
运维管理原则................................................................................6
制度和流程管理.............................................................................6
文档管理.....................................................................................6
设备和软件管理.............................................................................6
供应商管理...................................................................................7
督促检查......................................................................................7
6. 运行维护........................................................................................8
日常操作及监控分析......................................................................8
数据与介质管理............................................................................9
机房管理......................................................................................9
网络管理.....................................................................................9
弱电管理...................................................................................10
桌面维护....................................................................................10
服务器及系统变更.......................................................................11
配置管理...................................................................................12
事件与问题管理..........................................................................12
7. 应急管理......................................................................................12
应急准备....................................................................................12
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