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Introduction
What do your employees expect in 2024? In short: balance.
We’re operating in a world of paradoxes – from articial
intelligence (AI) to hybrid work – and employees expect
organizations to nd balance amongst competing priorities.
When we asked nearly 37,000 global employees about their
preferences in the year ahead, they told us they expect their
organizations to introduce new technology, but they also want
to use said tech for good. They expect AI tools to optimize
their productivity and allow them to focus on work they feel
energized by, and to delegate tasks – of their choosing – to
machines that can handle them more eciently.
Employees also expect leaders to introduce policies and
processes that empower them to work from home and the
oce, focus on outcomes (not hours), and build meaningful
relationships with their colleagues and teams.
And employees expect to be heard. Some are even very
willing to open up all means – like their work email and Slack
messages – to nally be heard. But, with the expectation that
leaders will take action, tell them about it, and make changes
for the greater good of the organization, yes – but also to
benet people rst, and foremost.
We see paradox in action in our employee experience key
performance indicators (EX KPIs), as well. This year’s KPIs
demonstrate stability on the surface, but diving deeper, we see
underlying priorities – what’s really driving experiences at work
– are changing for employees.
For example, in 2023, engagement was completely dominated
by customer-focused themes, such as employees feeling
empowered to develop new and better ways of serving
their customers. In 2024, the driving forces behind
engagement will look a bit dierent: meeting career goals,
as well as learning and developing, will rise in importance –
illuminating the need for organizations to address employees’
ongoing desire for growth.
Meanwhile, the factors driving employee well-being have
completely changed from a year ago. In 2023, enablement
and empowerment through ecient work processes were
make-or-break for employee well-being. This year, employees
want their jobs to make good use of their skills and abilities; to
feel respected at work; to feel safe at work; and to work with
integrity – in that order.
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