目录
1. 治理手册讲明 ..........................................5
1.1 ...........................................公司简介
5
1.2.....................................IT 服务治理范围
6
1.3 .........................................术语和定义
6
1.4...............................IT 服务治理手册的治理
6
2. 治理体系要求 ..........................................7
2.1 ...........................................治理职责
7
2.2 ...........................................文件要求
9
2.3 ...................................能力、意识和培训
10
3. 服务治理规划和实施 ...................................11