1.9.3 管理端（信息管理系统）............................................................................30
1.9.4 移动端 APP ..................................................................................................32
1.10 系统运行保障措施 ...........................................................................................33
1.10.1 组织管理...................................................................................................33
1.10.2 运行管理制度............................................................................................35
1.10.3 运维内容...................................................................................................36
1.10.4 数据备份管理运维 ....................................................................................36
2. 售后服务体系方案..................................................................................................38
2.1 安装调试 ...........................................................................................................38
2.2 软件升级 ...........................................................................................................38
2.3 支撑与保障........................................................................................................39
2.4 服务流程和服务措施 .........................................................................................40
2.5 故障响应 ...........................................................................................................41
2.5.1 故障等级定义分类 ......................................................................................41
2.5.2 故障响应措施..............................................................................................41
2.5.3 故障响应机制..............................................................................................42
2.6 重大应急支撑 ....................................................................................................42
2.7 组织保障 ...........................................................................................................44
2.8 技术协同 ...........................................................................................................46
3. 用户培训方案 .........................................................................................................47
3.1 组织...................................................................................................................47
3.2 计划安排 ...........................................................................................................47
3.2.1 培训方式.....................................................................................................47
3.2.2 培训计划及时间 ..........................................................................................48
3.3 内容大纲 ...........................................................................................................49
3.4 措施保障 ...........................................................................................................50
4. 实施方案 ................................................................................................................51
4.1 项目管理体系 ....................................................................................................51
4.1.1 组织保障.....................................................................................................51
4.1.2 人才保障.....................................................................................................51
