目 录
1 绪论..........................................................................................................................................1
1.1 研究背景.......................................................................................................................1
1.2 研究目的和意义...........................................................................................................1
1.3 研究内容和思路...........................................................................................................1
1.4 研究方法及手段...........................................................................................................1
2 员工满意度的研究综述..........................................................................................................2
2.1 理论基础.......................................................................................................................2
2.2 国外相关研究综述.......................................................................................................2
2.3 国内相关研究综述.......................................................................................................2
2.4 文献总结.......................................................................................................................3
3M 酒店员工满意度现状分析 ..................................................................................................4
3.1M 酒店的简介 ...............................................................................................................4
3.2M 酒店的员工满意度现状 ...........................................................................................5
3.3 员工满意度不高对酒店的影响...................................................................................5
4M 酒店员工满意度影响因素调查分析 ..................................................................................7
4.1 问卷调查的结果分析...................................................................................................7
4.2 访谈问卷的内容总结...................................................................................................9
5Y 酒店的员工满意度存在的问题.........................................................................................10
5.1 薪酬与工作量不成正比.............................................................................................10
5.2 法律意识淡薄.............................................................................................................10
5.3 团建活动缺乏新意.....................................................................................................11
5.4 员工的声音被忽视.....................................................................................................11
5.5 员工的职业生涯缺乏管理.........................................................................................11
6 提高 M 酒店员工工作满意度的对策及建议 ......................................................................12
6.1 调整薪酬制度和工作规章制度.................................................................................12
6.2 提高法律意识.............................................................................................................12
6.3 举办创新性团建活动.................................................................................................13
6.4 倾听员工声音.............................................................................................................13
