Just for reference. http://blog.csdn.net/horkychen
Table of Contents
Revision .......................................................................................................................................................................... 3
1. Purpose ....................................................................................................................................................................... 4
2. Introduction ................................................................................................................................................................ 4
2.1 Maintenance scope .............................................................................................................................................. 4
3. Organization ............................................................................................................................................................... 5
3.1 Maintenance Team ............................................................................................................................................... 5
3.2 Performance Assessment ..................................................................................................................................... 5
3.3 Incentive measures .............................................................................................................................................. 6
3.4 Contact Window ................................................................................................................................................... 6
4. Transformation ........................................................................................................................................................... 6
4.1 Transform plan ..................................................................................................................................................... 6
4.2 Deliverables .......................................................................................................................................................... 7
4.3 Trainings ............................................................................................................................................................... 7
5. Period & Cost .............................................................................................................................................................. 7
6. Process Management ................................................................................................................................................. 8
6.1 Commit new issue ................................................................................................................................................ 9
6.2 Modification Request Form .................................................................................................................................. 9
6.3 Modification Report ............................................................................................................................................. 9
6.4 Review .................................................................................................................................................................. 9
6.5 Release Plan .......................................................................................................................................................... 9
6.6 Implementation .................................................................................................................................................... 9
6.7 Testing & Release ................................................................................................................................................. 9
6.8 Quality Assurance ............................................................................................................................................... 10
6.9 Configuration Management ............................................................................................................................... 10
7. Communication Management .................................................................................................................................. 10
8. Risk Management ..................................................................................................................................................... 10
9. Appendix ................................................................................................................................................................... 11
9.1 Modification Request Form Template ............................................................................................................... 11
9.2 Modification Report Template ........................................................................................................................... 11
9.4 Release Plan Template ....................................................................................................................................... 12
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