About the Author
Daniel Jonathan Valik is an industry expert in Unied Communications &
Collaboration, Cloud, Mobile Platform, Social Networking, and Contact Center
technology. He drives the above topics for more than 15 years in the IT and
Telecommunication industry and has also lived and worked in different regions
like Europe, South East Asia, and United States.
He is a Sr. Program Manager - Unied Communications in the Global Business
Operations & Strategic Services division at the Microsoft Headquarters in
Redmond/WA, USA and he drives the evolution and maintenance of the global
Customer Support Unied Communications strategy. This includes gathering,
consolidating and prioritizing business requirements from international customers,
business partners and Microsoft business teams to push Microsoft Lync, Lync
online, Skype and other unied communications related technology in the eld of
customer care and global contact centers. In other words, He is responsible for driving
innovation in Contact Centers and is working to bring the customer care of Microsoft
into the next century of communication and collaboration.
He was born and grew up in "Baden bei Wien" in Austria and started his early career
at a small computer shop in his hometown close to Vienna, Austria where he worked
as a hardware engineer on PCs and servers. After his rst job, he served in the Military
for about a year and continued his career as a Systems Engineer for Linux Debian
and Suse support at a small telecommunications provider. Then he moved on to a
well-known service and software company in Germany, Materna Information and
Communications, where he designed, developed and led customer projects for Unied
Messaging, Speech Recognition and mobile technology projects in Western Europe.
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