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Enabling eBusiness
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It is the purpose of this book to explain how technology can enable end-to-end eBusiness. It is addressed to a wide audience, not only nut-and-bolts technologists,technical architects and team leaders, but also to functional managers, corporate strategists, instructors and students. All these require to share a common understanding in order to make eBusiness a success, because, as we say many times in the text, the task of understanding is at least as much cultural as technical.
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Enabling eBusiness
Enabling eBusiness: Integrating Technologies, Architectures and Applications
W.S. Whyte
Copyright q 2001 John Wiley & Sons, Ltd
ISBNs: 0-471-89941-0 (Hardback); 0-470-84602-X (Electronic)
W.S. Whyte
University of Leeds, UK
JOHN WILEY & SONS LTD
Chichester X New York X Weinheim X Brisbane X Singapore X Toronto
Enabling eBusiness
INTEGRATING TECHNOLOGIES,
ARCHITECTURES AND APPLICATIONS
Enabling eBusiness: Integrating Technologies, Architectures and Applications
W.S. Whyte
Copyright q 2001 John Wiley & Sons, Ltd
ISBNs: 0-471-89941-0 (Hardback); 0-470-84602-X (Electronic)
Copyright q2001 by John Wiley & Sons Ltd,
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Library of Congress Cataloging-in-Publication Data
Whyte, Bill.
Enabling eBusiness: integrating technologies, architectures, and applications /
W.S. Whyte,
p. cm.
Includes bibliographical references and index.
ISBN 0-471-89941-0 (alk. paper)
1. Electronic commerce. I, Title.
HF5548.32 .W49 2001
658.8
0
4–dc2l 2001017599
British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
This title is also available in print as ISBN 0 471 89941 0
Typeset in 10/12 Times by Deerpark Publishing Services Ltd, Shannon
Enabling eBusiness: Integrating Technologies, Architectures and Applications
W.S. Whyte
Copyright q 2001 John Wiley & Sons, Ltd
ISBNs: 0-471-89941-0 (Hardback); 0-470-84602-X (Electronic)
Contents
Dedication vii
Preface ix
Introduction to eBusiness 1
Part 1: Electronic Retailing
1 The Principles of Electronic Retailing 11
2 Retailing Network Technologies 19
3 Retail Terminals 45
4 The Retail (eCommerce) Server 89
Part 2: Creating eBusiness
1 eBusiness Systems Architecture 119
2 Managing eBusiness Knowledge 171
Part 3: Trust, Security and Electronic Money
1 Trust 211
2 Security 221
3 Electronic Money 283
Part 4: Service, Supply and Marketing
1 Service and Support 297
2 Supply Chain Management 329
3 Electronic Marketing 363
Appendices
Appendix A: ePeople: Choosing the Team 397
Appendix B: eBusiness: The Future 409
Bibliography 417
Index 423
Enabling eBusiness: Integrating Technologies, Architectures and Applications
W.S. Whyte
Copyright q 2001 John Wiley & Sons, Ltd
ISBNs: 0-471-89941-0 (Hardback); 0-470-84602-X (Electronic)
Dedication
To Marian, Alasdair and William
Enabling eBusiness: Integrating Technologies, Architectures and Applications
W.S. Whyte
Copyright q 2001 John Wiley & Sons, Ltd
ISBNs: 0-471-89941-0 (Hardback); 0-470-84602-X (Electronic)
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