Microsoft Dynamics
CRM 2011 Cookbook
Includes over 75 incredible recipes for deploying,
conguring, and customizing your CRM application
Dipankar Bhattacharya
BIRMINGHAM - MUMBAI
Microsoft Dynamics CRM 2011 Cookbook
Copyright © 2013 Packt Publishing
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First published: May 2013
Production Reference: 1170513
Published by Packt Publishing Ltd.
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ISBN 978-1-84968-452-1
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Cover Image by Vivek Sinha (vivek.ratan.sinha@gmail.com)
Credits
Author
Dipankar Bhattacharya
Reviewers
Ian Grieve
James Wood
Acquisition Editor
Rukhsana Khambatta
Lead Technical Editors
Rukmini Iyer
Ankita Shashi
Sharvari Tawde
Technical Editors
Jalasha D'costa
Saumya Kunder
Varun Pius Rodrigues
Copy Editors
Brandt D'Mello
Insiya Morbiwala
Aditya Nair
Laxmi Subramanian
Project Coordinator
Anurag Banerjee
Proofreader
Ting Baker
Indexer
Tejal Soni
Graphics
Ronak Dhruv
Production Coordinator
Shantanu Zagade
Cover Work
Shantanu Zagade
About the Author
Dipankar Bhattacharya is a Dynamics CRM consultant and Microsoft technology
evangelist. He is a Certied Professional in Microsoft Dynamics CRM, the Microsoft Dynamics
Sure Step methodology, and core .NET technologies, such as .NET 3.5, ADO.NET, WPF, and
WCF. He has been working with Microsoft technologies for around nine years and his primary
focus has been solution architecture, system integration, computer telephony integration,
and data migration. Currently, he is associated with Microsoft Services Global Delivery as a
Business Solution Consultant and he is working with various enterprise customers, assisting
them with architecting a solution till its deployment. He has been architecting, developing, and
deploying business solutions across the globe using Dynamics CRM, xRM and Customer Care
Accelerator for Dynamics CRM, and so on.
Disclaimer
The opinions expressed in this book are solely my personal
understandings and do not represent the thoughts, intentions,
plans, or strategies of my employers.