2.4.3 数据安全 ......................................................................................................30
2.4.4 应用安全 ......................................................................................................31
2.5 项目实施质量控制............................................................................................32
2.5.1 质量管理方法.............................................................................................32
2.5.2 质量管控思路.............................................................................................32
2.5.3 质量管理计划.............................................................................................34
2.5.4 质量保障措施.............................................................................................37
3 项目服务方案.....................................................................................................................40
3.1 保修服务期..........................................................................................................40
3.2 保修服务方案.....................................................................................................40
3.2.1 服务内容 ......................................................................................................40
3.2.2 服务方式 ......................................................................................................41
3.2.3 问题优先级..................................................................................................41
3.2.4 服务响应 ......................................................................................................42
3.2.5 应急响应 ......................................................................................................43
3.2.6 服务组织机构.............................................................................................46
3.2.7 每月的总结..................................................................................................47
3.2.8 支持流程 ......................................................................................................48
3.3 培训服务方案.....................................................................................................48
3.3.1 培训目的 ......................................................................................................48
3.3.2 培训形式 ......................................................................................................48
3.3.3 培训内容 ......................................................................................................49
