© Copyright 6/19/2009 BMC Software, Inc
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Why is this path so difficult?
Not knowing/understanding the end game
- Undefined use cases for the CMDB data
Organizational issues/ownership
- Difference in opinion on what matters most to the consumer of the data
- IT Support and IT Operations with differing objectives
- Do you have a Configuration Management Process owner?
Lack of executive sponsorship
- Top down visibility and commitment to enhancing Service Management
- Needs tie back to Business Benefit
Incorrect Expectation of CMDB technology
- CMDB will not solve data quality problem
Must get the foundation right
- BSM and ITIL
®
depend on “single source of truth” being readily available
- BSM and ITIL depend on continuing accuracy of “single source of truth”
- Risk of not enough pre-implementation planning
People, Process, Infrastructure complexity
- Visibility is difficult to sustain
- Relationships and dependencies are not obvious
Dynamic nature of People, Process, Infrastructure
- Change is the enemy of knowledge
- Manual discovery is expensive and impractical
- Different people need different subsets of ‘the truth” at different times
