$338.5B
Theamountbad customer service
costsmajor countries aroundthe
world annually
SOURCE: GENESYS GLOBALSURVEY
$289
Average valueof eachlost
businessrelationshipinthe U.S.
82%
Percentageof Americanswho saidthey
stoppeddoing businesswith acompany
because ofpoor customer service
SATISFACTION COUNTS
When it comes to customer service, satisfaction is what matters
most. In fact, bad customer service can cost you billions.
3
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