企业成熟度及流程成熟度模型.pdf
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企业成熟度及流程成熟度
一、企业成熟度
英文 E1 E2 E3 E4
Leadership Awareness
The enterprise's senior executive
team recognizes the need to improve
operational performance but has only
a limited understanding of the power
of business processes
At least one senior executive deeply
understands the business process
concept,how the enterprise can use it to
improve performance,and what is
involved in implementing it .
The senior executive team views the
enterprise in process terms and has
developed a vision of the enterprise and
its processes
The senior executive team sees its own
work in process terms and perceives
process management not as a project
but as a way of managing the business.
Alignment The leader ship of the process
program lies in the middle
management ranks
A senior executive has taken leadership
of,and responsibility for,the process
program.
There is strong alignment in the senior
executive team regarding the process
program.There is also a network of
people throughout the enterprise helping
to promote process efforts .
People throughout the enterprise exhibit
enthusiasm for process management
and play leadership roles in process
efforts
Behavior A senior executive endorses and
invests in operational
improvement
A senior executive has publicly set stretch
performance goals in
customer terms and is prepared to
commit resources,make deep
changes,and remove road blocks in order
to achieve those goals.
Senior executives operate as a team,
manage the enterprise through its
processes,and are actively engaged in
the process program.
The members of the senior executive
team perform their
own work as processes ,center strategic
planning on processes.,and develop
new business opportunities based on
high-performance process
Style
The senior executive team has started
shifting from a
top-down,hierarchical style to an
open,collaborative style
The senior executive team leading the
process program is passionate about the
need to change and about process as the
key tool for change
The senior executive team has
delegated control and authority to
process owners and process
performers
The senior executive team exercises
leadership through vision and influence
rather than command and control
Culture
Teamwork
Teamwork is project
focused,occasional, and atypical.
The enterprise commonly uses cross-
functional project teams for improvement
efforts
Teamwork is the norm among process
performers and is
commonplace among managers
Teamwork with customers and suppliers
is common-place
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